WhisperKOOLReviews of whisperkool.com

Great transaction with great shipping

I experienced a problem with a wire connector on my WhisperKool 8000. I reached out to Cindi and she was extremely helpful in diagnosing the problem and in promptly shipping a replacement part.

Cindi was great over the phone helping me diagnose some of the issues with our WhisperKool unit. She looked at all aspects of it's installation and performance and determined very helpful adjustments to the unit. Chip

You did everything you said you would, all is good, Thanks

My WhisperKool 3000 didn't seem to be cooling well. I called tech support and Derek helped me diagnosis the unit and determine that it should be replaced. The unit was under warranty and he quickly facilitated a replacement and return process. His responsiveness and attention to detail helped me get a new unit in place and ensure my cellar was back to normal operating temperature.

Received bad part, but customer service replaced it without any problems so far.

Very helpful and easy to work with. I would highly recommend them! -- He and She on Wine

Our house had an older WhisperKOOL wine refrigeration system that had been installed long before we moved in. That one stopped working so we ordered a new one a year ago. Within a year it stopped cooling and I called the service number. After cleaning the filters at the suggestion of the technician on the phone and that not helping, I called again and a service representative was out the next morning. He dismantled the unit and discovered a quality control issue (the welding done on the unit was not done well and the coolant was leaking). He replaced my unit with a new one and took the old one back to the shop so he could show the people who assemble them what they needed to be doing better. I am hoping that this new unit lasts a lot longer, but know that I can call and get good help.