Wine EnthusiastReviews of wineenthusiast.com

Wine Enthusiast delivered a defective product to my home. It took 3 weeks and 3 different crews being sent out to "repair" the defective product. Despite promising responses within days, they took at least a week each time. I have asked for recompense for the fact that I did not receive the service I paid for and have been ghosted. Don't bother with this company. I certainly won't buy anything from them again.

Call three times to speak with someone in tech support for a Wine Enthusiast refrigerator. Each time, after an extended periodon hold, the line simply went dead. I emailed. Two days later, Mikee C. emailed back. I asked to speak via phone as I had multple questions. He called, but again, we got cut off while I was on hold. He followed up with an email 30 min later partially answering one of my questions (that they only had stock of two parts for my frig), but clearly showed he had no interest in calling back or in answering other questions. All-in-all, it was a TERRIBLE experience, and I cannot ever imagine wanting anything to do with this company going forward.

I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.

Do not use this company. I just ordered some racks from them after receiving a 10% off discount code as a thank you for going to their site after visiting to view their racks. That discount link took me to their site, where I ordered and applied the promotional code we’d been sent. However the discount was not applied. So I called their customer service and was first told that the discount had been discontinued. When u then explained that we’d just now received it, I was then told that it clearly stated that certain items were excluded. I then asked why then when we were viewing their racks we were sent the promo….and why that link took us to their entire inventory (and clearly stated on the link that the discount applied to “our store”, I was asked to forward the email. After forwarding and a few minutes of researching by their rep, he pointed out that at the very bottom……if you scroll ALL THE WAY to the end of the email….there if very small fine print (so small I had to zoom in to read), it does state the exclusion. Clearly this is a tactic that I do not appreciate and I will not rest until I make sure to call them out on every social media site I can possibly do so on. It’s not at all about the $…..it’s about the principle and unfair retail marketing of this company that I take exception to.

horrible product! I received a round charcuterie board and the board came chipped. Getting ready for the Super Bowl and didn’t want to come to this point. Not only chipped but drawer with the little utensils would not come out. Would not recommend.

It's been now more than 2 weeks of calling, emailing, chatting, all due to an order that supposed to be delivered Dec 29 but nobody ever gets back to actually give me an update. Emails are not responded to; if i was lucky to get someone online after almost an hour wait, it was in vain anyway because all i heard was "will email you with an update". Forget about following their automatic phone response and ask for a call back - tried that, calling me back never happened either. This used to be a good company, i have ordered thousands of dollars in gifts but this is the last straw and last order i have ever made. Very disappointed but mostly frustrated.

We received a 24 bottle wine cooler by Wine Enthusiast as a gift. Although the product works well so far and looks nice, one of the slide in bottle racks was out of shape and doesn't seat properly in the rack channels. Contacting customer service was of no value. They told me that they do not have replacement racks and to send it back to Amazon for replacement. WHAT? Send back a 60# refrigerator instead of getting a $10 replacement rack. Believe what you read here about the customer service.

Bought 2 Wine Enthusiast coolers. After 5 years, one just stopped working. Called the company and was given a list of all certified repair companies in NC. I called every one of them within 3 hours of my city. 6 were out of business. While it isn’t a great solution, WE is sending me a free part and instructions so I can attempt the repair myself. This at least gives me a possible solution.