Excellent
308 reviews
WoodencrewWe produce high-quality products for travel, health, sport, and safety.
Woodencrew (woodencrew.store) has 308 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 13 reviews with 1 star · Clear filters
Sia
Posted
I have sent an e-mail for a return however there has been no response at all! I would like to return the item and I’m still within the 60 days!
Response from Woodencrew· Jun 3, 2025
Hello. Sorry for this, looks like I missed your email. I've already sent you instructions about the return policy. Thank you and have a nice day.
Paul
Posted
After placing and paying for an order for two items. They emailed me back stating they had made a mistake with pricing and cancelled my order. Went to reorder the itmes and the price had doubled. Just to add as well they took my payment instantly but yet my refund from them will take up to 10 days Email they sent was short, abrupt clearly don't care about customers
Response from Woodencrew· Mar 11, 2025
Hello, We apologize for the inconvenience. We always strive to take care of our customers, which is why we issued a full refund and explained the reason for this situation — all within 10 hours of your order being placed. The price of the backpack remains the same, but unfortunately, the discounts for purchasing 2 or 3 items were temporarily disabled. This occurred due to an unexpected plugin update, which we were not notified about. You happened to be the first customer affected by this issue. We appreciate your understanding and thank you for your patience. Best regards.
k E.
Posted
Don’t believe their 60 day risk free guarantee I’ve repeatedly asked for my items to be collected and refunded … only offered partial refund. These items come from China, when Facebook says Ukraine company, I contacted them as my face reacted badly to the 3d sleep eye mask and didn’t want to risk gifting these to others I will be contacting my credit card company this week to request a chargeback
Response from Woodencrew· Dec 11, 2024
Hello 1. Apple is a USA company and their manufacturing is also in China. 2. I've provided you with our certificates and test reports. All our products is tested and checked on many production steps 3. You didn't provide me any proof of skin reaction. The only one photo which you sent me was without any signs on the skin. 4. Even based on this I've provided you a full-price refund of all 3d face masks 5. Customer service is my priority so I've provided you instructions on how to get a full refund without, check your email.
Marco P.
Posted
I don’t think this pillow is any better than the standard foam ones. I didn’t find it ergonomic at all, and it was too big for my neck (and I consider that I have an average neck). I went back to my previous pillow. It isn’t worth the money.
Andrew B.
Posted
Do not buy from WoodenCrew. Very slow delivery, poor communication about the whereabouts of the product and no customer service. Try another provider.
Response from Woodencrew· Jul 3, 2024
Hi Andrew. I've answered all emails, but looks like some of them were not delivered (or in the spam box). Sorry for the delay - I'm doing my best and I have chosen the fastest logistic company. The package is already at the last mile to its final destination. Please check your email - I've provided an apology discount. Sorry again. Thanks.
