Great
173 reviews
Yonko EmpireThe Yonko Empire team puts a lot of effort into ensuring we produce quality pieces that will light passion in the eyes of our customers. Our anime inspired cases are made to order and inspected to ensure art quality & proper protection for your phones before shipment.
Yonko Empire (yonkoempire.com) has 173 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
Showing 21 reviews with 1 star · Clear filters
Satya U.
Posted
Its been more than 10 days and I have not received the product very disappointed
Response from Yonko Empire· May 13, 2024
Hi Satya, Please reach out to our customer support team. They would be happy to help look into this. [email protected].
Kuahiwi M.
Posted
I didn’t even get my phone case and I reared it April 22
Response from Yonko Empire· May 13, 2024
Hi Kuahiwi, Please reach out to our customer support team. They would be happy to help look into this. [email protected].
Isabella
Posted
I Wich I could put less than one star I do not recommend them I been waiting on my case almost a year I order it in October 2023 they say a month or two when I try to get in the tracking number it didn’t even charge
Response from Yonko Empire· May 13, 2024
Hi Isabella, Please reach out to our customer support team. They would be happy to help look into this. [email protected].
Ed
Posted
I do not recommend this company at all. I ordered 2 cases for my phone and they use something called waybill to deliver your package. For context, I live in an apartment complex, which I understand can be difficult for package deliveries. I put my address down as I have it on Amazon and my package never arrived due to the system saying there was an issue with my address. So, I put my entire address as it would appear per USPS and paid 5$ to have yonko empire re-ship my package. This time time it said that the package was signed for and delivered, but this is not true. I never signed for or even got my package. I asked my neighbors and apartment complex office and there were no packages for me. I strongly would stay away from this company as they cannot provide a resolution. I tried asking for a refund and they keep denying the request. Stay away from this company.
Response from Yonko Empire· Apr 30, 2024
Hi Ed, Unfortunately our team does not have much control over the delivery of an item once we ship it. The shipping and delivery is handled by the local service provider in your area. Delivery exceptions like this are rare and would be best handled by reaching out to your local delivery service provider. Best wishes and thanks for the review.
Pernell R.
Posted
I got an email from Yonko when I wrote a review stating that they will send me an email for my issue with the IPhone 15 Plus case (Zoro Case) to replace that case. It’s been over 24 hours and no email. In there email they said it will be shortly???? How long do I have to wait?
Response from Yonko Empire· Apr 11, 2024
Hi Pernell, Upon checking, we saw that indeed contact you via email about shipping out a replacement free of charge. We hope this is enough to make up for the issues with your order.
