Your PlaymatReviews of yourplaymat.com

Only received the playmat out of the order after 6 weeks of waiting. Never received the sleeves or deck box and haven’t gotten a reply about where they are. Playmat looks good though!

I purchased a custom deck box on february for a birthday in march. On june, 4 months later, and after various customer support inquieries, the order is still on the ordered status. I have received a refund but still lost money on the transaction. I can't believe a serious company can have these "provider issues" that causes such a delay. I don't seem the only one with these issues, I would avoid buying here.

Ordered a custom playmat and paid extra for "guaranteed delivery" which advertises guaranteed delivery within 15 days. 20 days later and the order never made it to USPS. It has been stuck at "Departed partner facility, USPS awaiting item" for 13 days. Attempts to reach customer support have been ignored continuously. There are more reputable sellers out there, buy from them instead.

I waited for two months for the shipment of the products, and was repeatedly told it would take longer. I then canceled my order after I was told I would have to wait another 3 weeks. Customer service answered quickly and respectfully but was very intransparent about production and shipment time. At least I immediately received my refund. Dont order here.

I asked them whether I should upload the image with or without black borders to avoid the design getting cut off, as shown on their website. I clearly said I did not want the black borders showing on the mouse-pad. They told me to use the version with borders and said it would come out the way I wanted. So I followed their instructions, and the result is exactly what I said I wanted to avoid (the mouse-pad has big black borders and looks terrible). Now I spent 40$ and they can't be bother to respond the email where I'm asking for a solution. Funny how they were quick to respond before making the purchase. Never again. Please avoid if you care about your money and time

Terrible communication

I placed an order on March 18, 2025 and still have not received it. I emailed them hoping for an update because I would still like the order even if it was taking longer than expected. They replied notifying me about issues with the manufacturer and offered to just cancel the order and give me a refund. I was confused but emailed back on June 12 to say that I would like to follow through with the cancellation and refund, but have since then not received a reply or a refund.

Advertised as a US company and printed & shipped from United States, but they're not. I am now 5 weeks into waiting for an order. If it had been printed & shipped within the United States, it would have been here in 1-2 weeks. Their website sent me an email on 05/27 stating the item was out for delivery, 4 weeks later it's still not here.