ZipcarReviews of zipcar.com

Tried to charge me for dog hair that I reported. After multiple bad customer experiences, broken cars, this has been the final nail in the coffin. Better to spend the money and go with an actual rental car agency.

HORRIBLE, PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY!!!!! I have a thousand stories to tell about how horrible they are, and whatever happens, customer service WILL NOT HELP. They make you wait for days and days. It’s a bunch of rude foreigners over the phone that do NOTHING TO HELP AND CAN BARELY TALK

This is a company of thieves. They charged me £75 for an alleged parking violation and despite multiple calls and emails they have yet to provide me a copy of the alleged PCN. The customer services department is unable to provide a number for the department which took the money or provide redress, nor are they willing to put me through to a manager

WHYYYYYY do you have to pay a non-refundable fee of nearly $30? I applied when my car was in the shop and then never used it. I called and they don't refund the application fee. There has got to be better options out there. Stay away.

Outrageous customer service. My Zipcar was not parked in its dedicated bay due to scaffolding covering the bay. I spoke to customer service and asked where to pick up from. It was 20 minutes away. On return the scaffolding was still obvs there such rang again and asked where to park. They advised and agreed a spot that was free for the weekend only. As no one else booked the vehicle that weekend on the Monday it got a pcn. The spot was verbally agreed with them. However the fine was charged to me. This is contrary to their terms and conditions where it states an agreed spot becomes their responsibility if discussed in person, and they themselves should move it. They had 56 hours notice of the impending controlled hours restriction. I am outraged. I have sent multiple emails to Zipcar and they ignore me. AVOID!!

AVOID LIKE THE PLAGUE. Rented a van from zipcar for 2 hours - amounted to £35. 2 days later they took a further £95 from my account for an alleged road violation fine from TFL- when I reached out to them multiple times to get more information on this they did not respond to my emails and when I called customer service they just told me to send more emails. From my perspective I have been charged a further £95 with no evidence as to why, terrible customer service and will not be coming back to use this company and would not recommend others to

At least 40% of the time I rent a Zipcar, they screw it up. Today's example is that I booked a car a block away from my house. When I checked on the app, they changed the reservation, without telling me, to a car that is 40 MINUTES AWAY FROM MY HOUSE!!!!! When I demanded cab fare back and forth, they said all they could do was offer to extend the reservation or credit my next one. F... Zipcar!!!! If only there were other options! I HATE ZIPCAR!!!!!!

No stars they took my money made me wait two days when it was misleading that I can get the car right then if I pay and put my driver's license but no they took 36 bucks and I never got the car at all it wasn't available two days later so I never used the service I put two hours y'all charged me for two hours only to say you have to be approved so why take my money then take another 9 bucks for service I'm not or never got I had to go see my kid in hospital after emergency and y'all f'ed me made me look like a father who took his time when I was mislead to believe if I pay I'll drive na could and will rather use uhaul there straight up what they say is what they do IDC about the run on sentences I'm pissed