1st Security USAReviews of 1stsecurityusa.com

Very happy with the service and responsiveness of everyone at 1 st Security Looking forward to a long enjoyable business relationship

First off - great customer service. Larry called me within one day of purchasing to go over the details of my home and what we were looking for. Scheduling was very flexible. They have evening and weekend appointments. Installation went smoothly and he took his time explaining the system to us. We are not "tech" people and this system is very easy for us to use. We even got a follow up phone call the next day to see if we had any questions. A+ for this company and I will recommend to my friends and family.

1st Security was able to install and upgrade my existing system within 12 hours of my initial request. They were very professional and thorough during and after installation process. They didn't try to push or hard sale any products and most of all they "listened" and "fulfilled" to what I expressed as my needs and wants in a security system. They were able to match--and in many ways beat--competitive offers I had on the table. I would highly recommend them to anyone in need for a reliable and professional security team. Thanks Larry.

I was helped by two Gentleman by the name of Kelly and Larry. They were both very professional and personable and the entire process all the way from information gathering to the install was seamless and worry free. 1st security provides the most technologically advanced panel on the market and for a price you will NOT find any where else. I did a lot of price shopping before I finally decided to sign up with them. I would certainly recommend them to anyone looking to get the best system out there for the best price.

From the moment I called Kelly Schauf of 1st Security I knew I was in good hands. Kelly spent the time to go over my alarm needs and walked me through a detailed description of the recommended equipment and monitoring service options. The installer, Dominic, was outstanding. He was professional, efficient, ensured that all my questions were answered, and made sure that I was familiar with the options available on the keypad before he left. I have also been impressed with the monitoring service, Dynamark. I have already talked to them a few times and I feel my alerts are going to be answered quickly.

If I had known how easy and affordable it was, I would've called years ago. Everyone I spoke with was helpful and friendly. They took the time to answer all of our questions, and were patient when we didn't understand. I felt that my time was valued, and that I was more than a customer that they couldn't wait to get off the phone. It was a great experience and I would definitely recommend 1st SecurityUSA.

Thanks for your incredible service and support! I learned so much from my consultation about how I can better protect my family from break-in and fire and I feel so much safer now that we have the system. It is so easy to use and I love the phone app--it allows me to know who comes in and out of our house (and when), when a door is opened, and it will even remind me to set the alarm if I have left the house and forgot (and I can do so remotely)! I would highly recommend your company to everyone...the sales consultant answered all my questions and the technician that walked me through the DIY set up made it so easy to follow. I sleep better with my alarm system and IQ panel!!

I searched for months for the right home security system and one of the last ones I came across was 1st Security. I am glad I waited. When speaking to Larry, the sales representative, he was far more knowledgeable and professional than the other companies I spoke with. He explained everything in detail, helped me weigh my options and built a package that was specific to our needs, and at a very reasonable and competitive price. When the system was installed, the representative was very helpful and knowledgeable as well. A few things I learned from my research are: -many other companies require self-install, 1st security does not -the key pad / display is far superior with 1st security than others -1st security does not lock you into a plan, although there is a 3 year contract it can be upgraded to add other features, rolled over to a new owner of your home or taken with you -this system is wireless and can connect to wifi to call authorities if cell towers are down -this system allows mobile controls