24 Hour FitnessReviews of 24hourfitness.com

I question how the 24 Hour Fitness facility in Santa Rosa, California, continues to operate under its current conditions, given the ongoing deterioration of exercise equipment and the lack of essential workout amenities available to members. I have been a member since 2003 and have personally observed the deterioration of exercise equipment over the years, including equipment that remains broken, unusable, or potentially unsafe. I have repeatedly raised these concerns with club management and corporate representatives; however, the issues remain unresolved. The facility also lacks sufficient weights and other essential exercise equipment, limiting members' access to the amenities included in their memberships. These conditions raise legitimate questions regarding the company's maintenance practices, its response to member complaints, and its commitment to providing a reasonably safe and sanitary exercise environment. A fitness facility that promotes health and wellness should take appropriate measures to maintain its premises, inspect its equipment, address reported deficiencies, and remove potentially hazardous equipment from service when necessary. The disparity between the company's promotion of health, wellness, and facility access and the conditions observed at this location warrants further scrutiny. I believe the company should explain what measures it is taking to address these concerns and ensure that members are not exposed to avoidable safety risks. The photographs accompanying this statement document some, but not all, of the conditions I have observed. I encourage interested parties and the appropriate authorities to inspect the facility firsthand and independently assess its condition. Members should not have to repeatedly report deteriorating conditions to receive the basic maintenance, cleanliness, and functional equipment reasonably expected from a paid fitness membership. I am requesting transparency, meaningful corrective action, and accountability for the continued condition of this facility.

24 hour fitness has insulated themselves so that a club "manager" tells you to call corporate "cant help ya".....and you never get to speak to ANYONE! And they do not answer emails. I would never prepay to decrease fees. You are on your own after you sign! Infuriating

⭐⭐⭐⭐⭐ Outstanding Trainer and Excellent Management at 24 Hour Fitness in San Clemente! I would like to recognize two outstanding employees at 24 Hour Fitness in San Clemente, California: my trainer, Lila, and the club manager, Jason. I recently had my first training session with Lila, and I was extremely happy and impressed with her. She taught me exercises and techniques that no one had ever taught me before. From our very first session, I could see that she is highly professional, knowledgeable, and truly understands what she is teaching. I appreciate the time she took to explain everything to me, and I am excited to continue learning from her. I would also like to recognize Joshua, the club manager, for his excellent customer service. He treated me with kindness, respect, and professionalism. He was attentive and helpful, and I truly appreciated the way he assisted me. Both Lila and Joshua are wonderful representatives of 24 Hour Fitness. Employees like them make a real difference in the customer experience. Thank you, Lila and Jason, for your professionalism, knowledge, and outstanding service. You are both a great asset to 24 Hour Fitness! Elvia Delgado

The sauna is turned off from 10:30 p.m. to 4:00 a.m. I want to use it. Turn it on. The pool is colder than usual. Adjust the heat. The locker room is cold. Make it warmer. They are trying to save money. Just raise the membership cost.

Don't bother upgrading to the recovery 24. You can use it. There is a 10 minute time limit on the machines but they don't enforce it. When you go to the front and ask them to help they say no. I asked if any workers go in there and he said no. I even told them a non member was in there no help. The machines are not even running people are just using the chairs to sleep. Mostly homeless it looks like. DONT COMMIT TO A YEAR !!!! Do month to month or you will regret it. The machines in there don't get fixed because there has been two machines with out of order signs for months.UPDATE- just an AI response. There is no contacting them. Both 800 numbers are AI and route you to the website or app. Or say talk to gym employee who refuses to help. What a joke.

Complaint Against 24 Hour Fitness: $269.99 Membership Payment Not Credit Unable to be Located On June 25, 2026, I paid $269.99 at the 24 Hour Fitness location at 11100 Central Expressway, Dallas, Texas, to renew my membership. An employee named Justin took the payment. He told me the machine was not printing receipts, so I photographed the payment screen as proof. About a week later, I returned to the location. The general manager told me there was no record of my renewal payment. While Justin was standing there, the general manager said Justin “didn’t know what he was doing.” The general manager printed a receipt showing the payment as “Restitution.” I questioned that description because my membership did not expire until July 25, 2026. After reviewing the account further, he still could not explain where my payment had been applied. I subsequently received text messages saying my membership was expiring. The general manager promised to contact corporate and resolve the issue within 10 days, but I received no follow-up. When I visited the location on September 5, a front desk employee checked my account and told me, “Everything looks good.” However, when I called the general manager on September 23, he again said there was no record of my $269.99 payment. I provided 24 Hour Fitness with my Wells Fargo record showing the payment. The general manager told me that no one at the corporate office would speak with me. I contacted corporate anyway and reported my concerns about this location, the missing payment, and how its employees handled the matter. I request a written explanation of where my $269.99 was applied and correction of my account to reflect the renewal I paid for. I also request written confirmation of my membership status. If 24 Hour Fitness cannot provide the paid renewal, I request a full refund. If this matter is not resolved, I will dispute the charge with my bank and provide my documentation for its review.

I’ve already accepted that the conditions of equipment were being ignored. I’ve accepted that some of the bathrooms were disgusting. I guess that would be enough but surprisingly I decided to add my wife to my account for which they promptly charged me twice for over $900. The worst is yet to come, they have never answered one email showing clearly they overcharged me hundreds of dollars. Thanks for the tip off 24hr

24 Fitness is one of the worst gyms around. I go to Santa Rosa Ca one. Lots of broken equipment, not very clean, very few group ex classes. Worst of all, the HVAC never works. The air conditioner had not worked ALL SUMMER. A new /different excuse every time you ask. And - my friend goes to one in Manhattan Beach Ca. She said they have no working air conditioner either ! They do NOT spend any money to maintain the gyms.