Rajnikant P.
Posted
Terrible support quality & ignored server timestamps (Account #5052170)
“After progressing past Level 1, I experienced recurring issues where pending limit orders failed to trigger despite price moving well past my entry level. When I raised tickets with support, their replies proved they were not investigating the issue at all. *In my latest ticket, I provided exact proof: price entered the entry zone on Oct 5 at 21:55, but the order was only manually deleted 7 hours later on Oct 6 at 04:55 after it completely failed to execute. Support repeatedly copy-pasted the exact same automated template claiming the order was 'canceled before price was reached,' completely ignoring a 7-hour timestamp gap. This type of error happened multiple time and all were notified to them through mail. If you trade cross-pairs with tight technical setups on their Level 2 servers, be prepared for support to dismiss valid technical inquiries with robotic, contradictory template responses.”


