Average
601 reviews
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Barry
Posted
I'm installed 4 cordless phones in my restaurants for use at our to go stations. As usual, very courteous and professional tech support!
Response from 8x8· Jun 21, 2020
It's so great to hear that the 8x8 customer support team has been able to provide you with a positive experience. Thanks for the review!
Framework D.
Posted
Overall, good, reliable service. However, I've found myself in unpleasant conversation after canceling add-on service within cooling-off period. The back end office is also complex and looks dated.
Response from 8x8· Jun 21, 2020
Thank you for your valuable feedback and its great to hear that we are providing you with a reliable service. We do apologize for the conversations you've experienced around cancellations.
Derek A.
Posted
Exemplar customer service and support. Queries promptly resolved and transparent service delivery!
Response from 8x8· Jun 21, 2020
It is great to hear that you are happy with our services. Thanks for the review!
Laura M.
Posted
8x8 have provided a high level of service to our service area. Customer services always aim to provide excellent customer services and the communication from 8x8 is outstanding.
Response from 8x8· Jun 21, 2020
Thanks for the review. We are so happy that we were able to provide high-level service.
The B.
Posted
I recently opted for 8x8 When opening a small business. They have provided excellent customer service, at a reasonable price and excellent technical support. I would highly recommend them!
Response from 8x8· Jun 21, 2020
Thank you for the kind review! Hope you have a great rest of your day.
John B.
Posted
I have occasional outages/lapses of data; e.g., this morning I'm not able to see who else is online, nor in the queue (we're all working from home) in the Agent. Have rebooted machine, to no avail. Also, it would be nice to be able to see the numbers of callers instead of some generic connection number, on the 8x8 Virtual Office.
Response from 8x8· Jun 21, 2020
Thank you for taking the time to write a review. We really appreciate the feedback, and will be sure to pass this message on to the team as we are always trying to improve our services.
Kunjal T.
Posted
Generally works pretty well - no better or worse than the other video calling services. What I was disappointed with was that I had to chase for over a week to get any support and ended up having to contact my account manager.
Response from 8x8· Jun 21, 2020
Thank you for the feedback. We apologize for the time it took to get a hold of support, we will take this information back to the team to ensure that this will be addressed better in the future.
Joshua H.
Posted
Top System And Ideal for our business
Response from 8x8· Jun 21, 2020
Thanks so much for the review!
