Average
601 reviews
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Consumer Courier, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Thad
Posted
Always professional
Response from 8x8· Oct 23, 2025
Hi Thad, Thank you for your feedback! We're glad to hear that you find our service professional. Your satisfaction is important to us, and we strive to maintain high standards in all our interactions. If there's anything more we can do for you, feel free to let us know.
Karen
Posted
8x8 has allowed our business to be carried out wherever we travel, Interstate or Internationally. I highly recommend it for small business.
Response from 8x8· Oct 23, 2025
Hi Karen, Thank you for your recommendation! We're thrilled that 8x8 enables your business to operate seamlessly both interstate and internationally. Your endorsement for small businesses is greatly appreciated.
Richard F.
Posted
Excellent service and help when needed Just wish I could text
Response from 8x8· Oct 23, 2025
Hi Richard, Thank you for your feedback! We're glad you find our service excellent and helpful. We understand the value of texting capabilities and are continuously working to enhance our features. Your suggestions are important to us, and we'll keep striving to meet your communication needs.
Gabby J.
Posted
The app made everything more simple! I really like how detailed everything is, it doesn’t confuse my coworkers and myself at all. The call signal is always smooth and clear as well.
Response from 8x8· Oct 23, 2025
Hi Gabby, Thank you for your positive feedback! We're delighted to hear that the app has simplified your experience and provides clear, reliable call signals. It's great to know that the detailed layout helps avoid confusion for you and your coworkers.
Mark
Posted
You can’t get a live person for any customer service. You have to submit a service request and hope to get a reply within a few days.
Response from 8x8· Oct 23, 2025
Hi Mark, Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in customer service responses. Your feedback is important to us, and we're working on improving support availability to ensure quicker assistance and resolution times.
Happy C.
Posted
Airport was very good
Response from 8x8· Oct 23, 2025
Dear Customer, Thank you for your feedback! We're pleased to know that you had a positive experience with our support team.
L C.
Posted
W have used 8x8 for a year and, in that time, have only had one glitch which was sorted super quickly and super efficiently. It gives us all the functionality of a switchboard and extensions with none of the hassle and at a fraction of the cost. I am sure that we could use even more of its features if we delved deeper into what it can do but, for our very basic level of expertise, it is terrific.
Response from 8x8· Oct 23, 2025
Dear Customer, Thank you for your wonderful feedback! We're thrilled to hear that 8x8 has been a hassle-free, cost-effective solution for your communication needs. It's great that the system has served you well. Should you decide to explore more of its features, we're here to assist and ensure you get the most out of it.
Camp
Posted
8x8 is reliable and easy to use.
Response from 8x8· Oct 23, 2025
Dear Customer, Thank you for your feedback! We're delighted to hear that you find 8x8 both reliable and easy to use.
