9amHealthReviews of 9am.health

They were excellent until they weren’t. It was more convenient for me to go through them than my pcp for follow up diabetes care. I have been on Mounjaro for going on 4 years. I’ve gotten a 90 day script in the past and specifically asked this month for them to renew the 90 day as I pay the same copay for a 90 day as I do a 30 day. From August until October it has been a tirade of messages. Lab work must be done through my local hospital due to there not being one of their labs near me. I had to remind them of this a few times and they still continue to send my lab request to the wrong place. I asked specific questions a month ago and was not told until a month and a half later that they no longer do 90 day scripts. Which is fine, I understand that, but I asked months ago. It seems the last 6 months every interaction turns into a 2 week ordeal. It was never like that in the beginning. I will say when I called in they were very helpful and did give me a refund for my last month. I would say if you have patience they are ok.

Update: 9am did follow up after this post as they described below and allowed me to schedule a visit with a provider in a timely manner. I hope this is just a temporary issue as they grow and experience higher demand. I will update my review as I experience the service, and would be thrilled if the service is a legitimate preventative health service as described and not just a ploy by United to discourage me and create beaurocracy to prevent me from using standard medical care. Stay tuned... My insurance company, United Healthcare, is forcing me to go through this company for GLP-1 instead of working with my PCP and specialists. Despite spending weeks filling out their surveys and sending them more and more labs, sleep apnea and doctors reports documenting my conditions and co-morbidities, it takes them an average of 7 days to respond to messages, they have not assigned me a care plan, and won't connect me to a doctor or schedule a meeting for me. Their only purpose seems to be to create hurdles to discourage me from seeking weight loss or treatment, and I can hardly seem to get anyone to speak with me or help me at all. When they do it is a generic response to eat more fiber or some useless generic videos. I am serious about weight loss and would be happy to follow their program but am really frustrated that United is forcing me to use this third party that seems completely understaffed and possibly set up simply to convince me not to seek medications and interventions that could save my life after losing family members to these diseases.

9AM Health was 5 stars until they ghosted me this week. Trying to get my prescription refilled and arrange labs for the end of the first 3 months on Mounjaro and haven't gotten any response in 4 days. Responses typically came in less than 24 hours.