Excellent
2,968 reviews
ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
2,968 approved reviews, newest moderated first
James M.
Posted
Very easy to order supplies! Only took a couple of minutes to complete! They were delivered the next evening and the order was correct!
Response from ABC Medical· Apr 1, 2025
Thank you, James, for your comments and your 5-star review! We are so appreciative of the feedback and the opportunity to serve you!
Nancy
Posted
Your Customer Service Representative (CSR) is always kind and tries to be helpful. Since approximately the beginning of 2024 my order has been held up because of my secondary insurance. I have Medicare 1st, and TriCare for Life as a secondary. As stated by the CSR my Tricare number is not valid. It was for years before and now you hold my order without contacting me, while my supplies get low. I explain when I place my order that I have contacted TriCare for Life and they say I'm covered (and will be until I die!) and it's ABC Medical computer that has a problem. According to CSR the billing department has to put it through manually. Please fix this because you are holding up my urinary supplies!
Response from ABC Medical· Apr 14, 2025
Dear Nancy, Thank you for getting in touch and making us aware of the issue. We’re truly sorry for the inconvenience you’ve encountered with your catheters and for any confusion surrounding your recent order. Please be assured that we’re actively investigating the matter and will do our best to resolve it promptly. We greatly appreciate your patience and understanding, and we’re here to help you find the best solution moving forward. If you need anything else in the meantime, don’t hesitate to reach out.
Nancy
Posted
I was very disappointed this month. I had run out of supplies and asked for samples explaining I was delayed in returning home as a result of a death of my brother. The CSR was rude in the phone explaining she could not send samples of a week or so. When I able to order the supplies it took a full 7 days to receive my shipment. I have never had this experience with ABC Medical . Everyone I have talked to in the past has been efficient and extremely kind. I’ve been a customer for several years and felt that I deserved much better customer service.
Response from ABC Medical· Apr 4, 2025
Dear Nancy, Thank you for bringing this to our attention. We truly appreciate your feedback and are sorry to hear about your experience with our customer service team. We take all reviews seriously, and we will be sharing your comments with our team to ensure we make the necessary improvements to enhance our support moving forward. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
David
Posted
With one direct call to ABC Medical, I received very prompt service and received my total order quickly.
Response from ABC Medical· Mar 31, 2025
Thank you, David, for taking time to leave your review and for the 5-star rating! We truly appreciate your feedback.
David R.
Posted
Apparently, my regular catheters are not available with my changed insurance; however, what I got was not what I had previously sampled, as I was told. I will had to search for something else. It seems one box of three had an odd type Hollister catheter.The other 2 boxes contained the proper Hollister catheter.
Response from ABC Medical· Apr 3, 2025
Hello David, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you're experiencing with your catheters and the confusion regarding your recent order. Please know that we are looking into this matter and will work to resolve it as quickly as possible. We appreciate your patience and understanding, and we’re here to assist you in finding the right solution moving forward. If you need any further assistance, feel free to reach out!
George
Posted
Prompt and professional service.
Response from ABC Medical· Mar 31, 2025
Thank you, George, for your comments and your 5-star review!
MELANY
Posted
I did not receive my order complete
Response from ABC Medical· Apr 7, 2025
Dear Melany, Thank you for bringing this matter to our attention. We are committed to delivering high-quality products, and we will share your feedback with the appropriate team for further evaluation. Our aim is to prevent similar issues from arising in future shipments. Should you require any further assistance, please do not hesitate to contact our Customer Service Team. We sincerely appreciate your valuable input.
bruce
Posted
ordering went very smoothy.
Response from ABC Medical· Mar 31, 2025
Thank you for leaving a 4-star review, Bruce. We are happy to hear about your positive experience with ABC Medical.
