Excellent
2,968 reviews
ABC MedicalA Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
2,968 approved reviews, newest moderated first
Calvin Davis/Kelsey D.
Posted
Questions are answered clearly and politely. Concerns are addressed. ABC says what it does and does what it says.
Response from ABC Medical· Jul 13, 2023
Dear Calvin, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Gaspar
Posted
it all started around the 1st week in June (6/5/23) my wife called in my order (which has been the same for about (4yrs). they said it will be shipped. 3 days later (6/8) we called back they told us the prescription ran out and they have a department that takes care of that. On June 9th we called back they said they have to get in touch with the Dr. again. On June 13 agent said he would check with superviser. On June 16th Carlos said he would send a sample of supplies, they came on 6/19. Again on 6/19 we called and spoke to Leslie she said Dr has been sent another notice. On that same day my wife called the Dr.s office and they said that this was the first request for a prescription ! The order finally came on June 24th!!! In the middle of this mess from June 5th through June 22nd we received 3 E_mails and 2 post cards asking why we have not placed an order. other than the mix up, the company is not bad
Response from ABC Medical· Jul 3, 2023
Dear Gaspar, as discouraging as it is to read this chronological unfolding of events, I am glad that you sent this to us. It gives me a really good and clear timeline of what happened. I'm going to reach out to some senior managers to figure out what happened so that it doesn't happen again -- to you or anyone else. I am very sorry, Gaspar. I am sure you were incredibly frustrated for understandable reasons. If you have any other helpful info for me on this or any other situations, then please reach out at [email protected]. It is our sincere desire to provide you with legendary customer service. -- Scott Woods Marketing Manager | ABC Medical
Victoria
Posted
El personal siempre es amable
Response from ABC Medical· Jul 13, 2023
¡Gracias, Victoria, por tus comentarios y tu reseña de 5 estrellas!
Karen K.
Posted
Very nice staff.
Response from ABC Medical· Jul 13, 2023
Thank you, Karen, for taking time to leave your review and for the 5-star rating!
Caroline
Posted
Good experience for the most part. Still only getting 5 flanges when I could use 0. My medical person advised for me to get 10
Response from ABC Medical· Jul 12, 2023
Dear Caroline, Thank you for taking time to leave your review along with the feedback regarding your supplies. Many times your insurance company will only allow a certain number of products to be sent each month. Our customer service team would be able to better answer any specific questions you have regarding this, and can be reached at 866-897-8588. If you feel you are unable to get the assistance you need, please feel free to reach out to me directly as [email protected]. We appreciate the opportunity to serve you! -- Janelle Wood Marketing Specialist | ABC Medical
Amber N.
Posted
Great service fast delivery
Response from ABC Medical· Jul 13, 2023
Amber, thank you so much for your feedback and your 5-star rating!
Louis
Posted
I appreciate the prompt and courteous service from ABC Medical.
Response from ABC Medical· Jul 13, 2023
Thank you, Louis, for your comment and your 5-star review!
Lance
Posted
Excellent customer service and always on time.
Response from ABC Medical· Jul 13, 2023
Dear Lance, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
