Account MypaymentvaultReviews of account.mypaymentvault.com

This is spam

Colleagues at work made a collection for me on the birth of my child. I had a choice to take the money as a gift card at a few different stores or as cash on a digital card. I chose a card with prepaiddigitalsolutions.com. They transferred the money to my payment vault (without notifying me) who then told me the funds had not been used and therefore expired (in a period of less than two years). They won’t provide me with any documentation about my account, the expiry date nor how and when they made me aware of this. This cannot be lawful.

The worst experience with their customer service (regarding antimoney laundering policy). They waste your time like if they were paid extra for it. Never again. My funds are still frozen and they do not react to any emails.

Don't bother with these virtual cards, they don;t work on any merchants and are basically as useless as the customer service you receive from the company.

Horrible customer service. They say they will escalate your issues and rush you off the phone. Never call back when they say they will. My fraud claim was denied when I had called multiple times and they walked me through an excrutiating process of submitting a claim.. when they could have asked a couple of questions and saved me the time. HORRIBLE.

Horrible scam. Wasted my time with repeated same emails about verifying identity and non existent QR codes. Would rate 0 stars if possible. Customer service emails were the exact same each time.

Garbage. Stole my money.

Would rate no stars if possible. The company is a legitimate scam. They use AI customer service that doesn't answer any queries. This company should be shut down by any standards authority.