FXM
Posted
Impossible to cancel even within the no charge cancellation time period
They charged my credit card, I did not sign the contract and attempted to cancel a few days later. They ignored my request to cancel and refund but instead used high pressure tactics for me to not cancel. It took my disputing the charge and over 30 days to get the charge credited.
Response from Ace Auto Protect· Feb 26, 2024
We regret to hear about your experience and apologize for any inconvenience caused. Our team strives to provide excellent customer service, and we understand that your expectations were not met in this instance. We would like to address the concerns you've raised regarding the chargeback process. Our records indicate that you initiated a chargeback before giving us the opportunity to address your request for cancellation and refund. We take all customer inquiries seriously and aim to resolve them promptly and to the satisfaction of our clients. While we understand your frustration, we kindly remind you that our cancellation policy is outlined in the contract provided upon engagement. We encourage all customers to review the terms and conditions carefully before proceeding with any transactions. Regarding the delay in processing the chargeback, we apologize for any inconvenience this may have caused. Credit card disputes can sometimes involve administrative procedures that are outside of our direct control, leading to longer processing times. We appreciate your feedback and will use it to improve our processes and ensure a better experience for all our customers in the future. If you have any further concerns or require assistance, please don't hesitate to contact our customer support team. Thank you for your understanding.