Acme ToolsReviews of acmetools.com

Purchased two top of the line DeWalt saws. A miter saw and a table saw. Within days of my purchase both Home Depot and Lowe’s had a sale on both saws at a price several hundred dollars less than Acme Tools. Both Home Depot and Lowe’s are authorized retailers with free shipping and a couple hundred in stock. Upon examining the sales of the aforementioned retailers for exact model numbers etc. I called Acme Tools to inquire about their “LOW PRICE GUARANTEE”. I was told by two different customer service reps, that though the sales prices were on the exact same models, they only match Home Depot and Lowe’s everyday msrp. prices, not sales or discounted offerings. So, basically a bogus “LOW PRICE GUARANTEE”. I jumped through all their hoops and am currently in the process of returning bot saws!

Half the order shipped. No status on the other half. No communication, no timeframe offered. This is not an online company to do business with if you value your time. It is unfortunate that with all of the criticisms, they continue to affect customers in this manner.

When I first went on to their website to order a framing hammer I was told that it would be sent immediately, however the moment that they took my funds for my account I was immediately informed that my hammer was now on backorder and I would not receive it until a month later. Here I am two and a half months after date of purchase I still have not received my framing hammer from Acme Tools every time that I talk to somebody in customer service they inform me that it will be sent out immediately within the next couple days two weeks later or 3 weeks later I receive an email telling me that they are unable to acquire my hammer therefore I order is being delayed. Customer service is not helpful, Acme Tools is not willing to ship customers the product they purchase in a timely fashion. If and when I do receive this hammer I will leave another review letting customers know exactly what the quality and content of the hammer is that they send. I ordered a boss Beast 28 Oz framing hammer, supposed to be top of the line in fiberglass handles framing hammers.. I guess we will see. I think customers should definitely think twice about ordering from a company that is unwilling to ship their product immediately.

I made two purchases at this online store and spent alot of money on Goodyear air hoses that ended up being poor quality. I use this hose regularly at my customers shops and have always purchased them from another vendor but I saw Acme Tools was selling them significantly cheaper so I figured id give them a try and now I know why they were cheaper then normally priced! The goodyear air hoses I purchased here started bubbling at my customers reels within 1-2 weeks of installation and I had to go out to every customer who received this hose and replace them for free so hundreds of dollars & time was wasted. If the price seems too good to be true don't fall for it. It always ends up costing you more in the end.

Doesn’t send invoice showing you paid. So you have to hunt for order number and information on order. Then they lie in subscription saying it will be sooner then you finally find the information you need on the day your supposed to get the item and it had not even shipped yet. In short poor service and communication I’ll definitely go else where next time

Acme tools support fraudulent orders. Even after contacting them to signal the fraud a few times and cancel the order before it would get shipped customer service did not follow and shipped it to the fraudulent customer. Stay away from these guys! Makes me wonder if they are not accomplices??? Or if their policies are such that they don’t care And they favor fraudulent customers

I am writing to express my extreme dissatisfaction with a recent order from Acme Tools. I placed an order on Monday, and after several days, the tracking information had still not updated. I called on Thursday to inquire about the status of my order and was assured that someone would look into it. The following day, I received an email apologizing and stating that a new order had to be created. Confused, I called again, only to be told that my order would not be shipping until the following Monday. Frankly, this is unacceptable. I have received items from overseas in less time than it has taken for my order to even leave their warehouse. This experience has been incredibly frustrating, and I am very disappointed to say the least about the significant delay in getting my order shipped. They have lost another customer for life.

The Acme store in Des Moines Ia is always helpful. Always go above and beyond to try to get what I am looking for at the best possible price. Always good at returning phone calls when they say they will. I can’t say we have ever had a bad experience with this store.