Andrea C.
Posted
BUYERS BEWARE!!!
I ordered four weight plates on 12/4/2020 after a lot of research on the legitimacy and quality of the company and product. All seemed well! There were several reviews of great products and customer service. At that time, their website stated it would take 2 weeks for manufacturing and to receive a shipment tracking number. On 12/18/2020, I emailed and received an update immediately from Monika which stated that the order would now take 3 - 4 weeks for turnaround, as now also stated on their website. Shortly after, they released a video to customers explaining issues they were having with manufacturing and shipping companies they were working with. We’re in a pandemic situation so the delays are understandable and are not the issue at hand. The fact that after several more attempts to contact the company through email, social media, and by phone, I have completely stopped receiving any response from them whatsoever. I then started to research complaints made against Ad4m Fitness to find out I was not alone in not only being ignored by the staff, but also to not have received tracking info on the order, or the product itself. I’m a single mom who doesn’t have the resources to waste if this product never shows. It was supposed to be a Christmas present for my teen whenever it did arrive. Instead, I have disputed the charge for a refund before the deadline to do so because I have no evidence that the product will ever show up at my door. If only the staff would have chosen to confront the issues at hand and keep in timely contact with customers, this may have ended better for us and them. It is extremely disappointing to have this experience end this way!! My son was thrilled to be looking forward to lift at home after many months of not being able to purchase plates. Now, his wait will be longer.




