AdapthealthReviews of adapthealth.com

Billing is often duplicated. Can’t understand people answering phone. Looses Doctor’s reports. Customer service is rude and won’t help you. Actually, they need a different accounting system. Local office is great.

If I could give negative stars I would! This company has billed me over $3200 for a machine that costs $800. I have paid out of pocket over $900 and my insurance has paid additional. They keep sending invoices and emails and when I try to get resolution they keep saying they will check into it and call me back but they don't. I firmly believe this company is committing FRAUD! In addition, they baited me into ordering $180 in supplies, saying it would be covered by insurance and then billed me personally. DON"T USE THIS Company...you can buy the product outright for a better prize off AMAZON!

DO NOT TRUST THEM! Look them up! They have had several lawsuits against them about fraudulent billing. I have been dealing with them for almost a year and they continued to try to charge me for cost that has been covered by my insurance. They even said that the cost of the CPAP machine will "reset" if you have change of insurance...like I have to pay them all over again??...as if the previous payments did not count?? How is this NOT fraud??? Agents are useless...maybe 1/10 of them is knowledgeable; horrible attitude and hard to understand. A woman continues to call me and threatens to send me to collection for a bill that is NOT even posted on my account. When I asked her over the phone why the bill was not showing up on my end she sounded confused...and then she changed something right then and said " do you see it now?....so how are you going to pay today?"...with no explanation of insurance coverage or other details at all! The woman even claimed that the unposted invoice is past due for 6 months but it was never posted??? As a law abiding citizen, this creates tremendous amount of stress and I have to sacrifice lunch time at work to deal with them often. I do not mind paying my dues but do not try to scam me for cost for which I am not responsible. Can you imagine if this were to happen to an elderly patient who has difficulty navigating the Internet or a smart phone??? Terrible people! If your doctor uses them, ask for another company! DO NOT TRUST THEM! Do NOT GIVE UP; continue to fight them and ask fro details!

Negative 5 is more like it! I have recently discovered my long term partner Andy Abbott has been cheating on me with a member of the Adapt faculty Apparently they have been using my chart to hook up! I feel this is a gross misconduct and negligence on th he part of Adapt health they say that my chart is a safe, private means of doctor/patent communication not and online dating web site to hook up. Should I now also be concerned about my children being solicited for sex as well? Or maybe my elderly mother will be solicited? This is a.disgusting display of misuse of power and deceit. I am apauled!

This company is horrible. they outsource EVERYTHING to the philipines and you can not talk to anyone in the united states to fix your problems

I have had nothing but problems with this company. My mothers wheelchair was supposed to be delivered on a Monday to the facility she was leaving on Wednesday. They didn’t deliver it until Wednesday after she left the facility she was at. She was supposed to have a hospital bed delivered to her on Wednesday I called to get the ETA I was told between 10-2 then received a call at 1:30 saying they didn’t have the bed in stock but there will be a shipment tomorrow and it would be delivered then. They still didn’t have the bed in stock on Thursday so I told them to just cancel the bed. They however had already charged my card so I asked for a refund. Which then they say they don’t show on their end that the card was charged and that someone would call me back Friday. I never received a call. I called on Monday to ask about the refund and was now told no one will talk to me because I’m not listed on the account but yet I’m the ONLY person they’ve been speaking with. Then I was told it’s a hippa violation to speak with me. All I wanted was my refund back from this company for a hospital bed that was never received.

I have had a lot of problems with the company itself but this tecnician Ronald explained and ordered all the correct parts I nedded. So hopefully I will be able to use the machine again after so many disappointments in the last year and a half. Thanks Beba

No customer service for CPAP. You just get sent in a round robin of phone extensions to the “sleep coach” department who don’t know anything about the machines. My Resmed Airsense 10 is malfunctioning and I can’t get any support to fix it, or warranty info. All of these positive reviews are phonies. Just read them. If you look elsewhere than trustpilot you will see that most people think they are a TERRIBLE company who just want Medicare money and not patient suppot