Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck Parts· Feb 23, 2026

We’re very sorry to hear about this experience and understand how frustrating it must have been. From what you’ve described — the delayed shipment, the incorrect part number despite providing the VIN, and then being quoted a significantly higher price — we can see why this felt like a waste of your time. When ordering semi-truck and heavy-duty truck parts, accuracy and clear communication are absolutely critical, especially when you’ve already provided the part number and VIN for verification. If the part did not ship when originally promised and only went out after you followed up, that’s not the level of service we aim to provide. Additionally, if there was confusion regarding the correct application or pricing after verification, that’s something we take seriously and would want to review internally. We understand you ultimately sourced the part elsewhere, and we regret that we lost the opportunity to earn your business on this order. Your feedback highlights areas where we need to improve — particularly around part verification, shipping communication, and pricing clarity on commercial and diesel truck parts. If you’re willing, we would appreciate the opportunity to review the order details and see exactly where the breakdown occurred. We value your feedback and hope we can improve from it.