Micaela H.
Posted
Poor Customer Service
UPDATE: While it was a bummer to reach out multiple times without hearing back, I am genuinely appreciative of the response from AoC once I was able to contact them. I am looking forward to going through the course content and passing this dang exam. Thank you Meagan for not only honoring my request, but going above and beyond with the extra course materials. The content itself is fine. The customer service is awful. I emailed in May 2026 requesting to switch into the updated program, since the ASWB exam was to change in August and my current course was still active. No reply. I followed up in July 2026, no reply. I reached out on Facebook and was told to email, so I followed up for a 3rd time via email in August 2026. No reply.
Response from Agents of Change Social Work Test Prep· Aug 5, 2026
Micaela, our sincere apologies. Your email ended up in our spam folder, but that is no excuse. I've just replied to you via email and added updated materials to your account, including several free practice exams as a token of our apology.




