Achtung Betrüger! beware of scammers! attention aux arnaqueurs! attenzione ai truffatori! cuidado con los estafadores! pas op voor oplichters! остерегайтесь мошенников! остерігайтеся шахраїв! vær oppmerksom på svindlere!
JA
Josh A.
Posted
Would Give 0 stars if possible
Would Give 0 stars if possible. I gave them exact times and location of where the item was left, but 20 days of nothing but AI generated messages. I got in touch with the airport lost and found and it had been there for days. Save your time and money and just do it yourself.
JS
Jon S.
Posted
total scam
total scam.
they don't look for your item. they never pick up the phone (ever). The live chat is not real.
my item was sitting exactly where i told them it was left and they said "after working with all of our agencies we cannot locate it".
I returned to the airport the next day and found it in 3 seconds.
BK
Ben K.
Posted
COMPLETE SCAM!!!
COMPLETE SCAM!!!! Do NOT use this service, they will not help whatsoever. Please please please never use this service !!!
PC
Per C.
Posted
Impossible to get in contact with
Impossible to get in contact with. I tried to cancel my service (within the 2h window) without any kind of recation/ confirmation from their side.
In the meanwhile do they spam you for weeks with positivt emails on how close they are to find your obejct for weeks. Without any kind of sucess.
I had tho use the credit card company to get my money back.
TA
Taylor A.
Posted
Never even contacted the airline wallet was there the whole time
I asked them to help me get in touch with Delta- they claimed they prioritized and were doing everything they could to search for my wallet via a series of automated emails. On my return flight I stopped by the Delta office. They'd had the wallet the entire to me and no one had ever reached out.
I only got automated responses for 4 days when I attempted to demand a refund.
RZ
Randal Z.
Posted
This is the biggest scam out there
This is the biggest scam out there. DO NOT USE THIS SERVICE. A bunch of LIARS.....TERRRIBLE
JS
JUAN SEBASTIAN GOMEZ G.
Posted
NOT RELIABLE!
I just wanted to tell you not to bother looking for my laptop. Despite all the precise instructions I've given you over the past 24 days, amidst my great desperation and anguish, urging you to search the designated locations in Heathrow Airport Terminal 3, they have yielded nothing. I made the mistake of paying them a lot of money (at least for me, coming from a poor country) to recover my device. Still, all I received was a bunch of bland emails with messages that only sought to keep my hopes up, to then charge me more money and tell me, once again, that they still haven't been able to find my laptop. I insist: after all the damn instructions I gave you!
The people at Heathrow Lost Property Office, who are very professional and reliable, sorted everything out when I asked them about my lost laptop. I went to their website and located my device. And in a matter of a day—read this carefully: in a single day, they recovered my laptop and sent it to my country! I only received courtesy and good treatment from them, not deceptive messages like the ones you sent me. They are honest people; you are not. Learn something!
What poor service! What humiliation you subject poor people to, distressed by losing their property at an airport amidst the rush and desperation of not missing a flight!
This same message will be read by thousands of people, who, thanks to your mediocrity and ill will, will learn of my dissatisfaction.
With much resentment and distrust toward you, I bid you farewell.