Excellent
571 reviews
Alarm RelayNational alarm monitoring company offering smart security at a fraction of the industry cost. Security system take over, able to use existing security systems and upgrading them to today's modern alarm system to protect businesses and homes. All monitoring services are backed up by a U.L. certified 5 Diamond Central Monitoring Station that is operated 24/7, results in lightning fast response times that are unmatched.
Alarm Relay (alarmrelay.com) has 571 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
571 approved reviews, newest moderated first
Robert S.
Posted
Professional, frendly and prompt over the years. I will now use them at a second site.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Luis N.
Posted
Always very responsive to any inquires I may have, and always live helpful people, no recordings. I just works at a very reasonable price.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
solsol
Posted
always responsive, easy to work with relative to contact info and tech issues. Prices have increased but are still decent.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Allen
Posted
Although I never had an alarm where they had to call the police, they seem to be monitoring fine, and I have received some calls for some items like low battery. They loose one star because there is no online way to put your system in test, or any online way to see any status from your system. You have to call on the phone to do these things, which is a pain. Almost all other companies I have seen at least let you go online to see your your account, but not with Alarm Relay.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Richard H.
Posted
There are a great company and have no complaints.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
Richard
Posted
Fair prices and great service. Never a problem and I really enjoy the app! I can turn the alarm on and off from my phone. I see everytime someone comes and goes.
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
MJ R.
Posted
Although I’m very happy with the cost, I’m not as happy about the service. There were a few times our alarm went off and we did not receive a phone call from the company. Fortunately, none were emergency situations, but what if they were? It’s rather concerning and disappointing for an alarm company.
Response from Alarm Relay· May 25, 2018
Hello MJ Ree! Thank you for your feedback. Although low cost is important to us, we don't let this drive down our service quality. There are some cases where an alarm system isn't communicating with the central station even during an alarm for a variety of reasons. We'd like an opportunity to make this right. Please contact [email protected] & we will find a solution so that you have a peace of mind always while you're with us.
Frank S.
Posted
fast and knowledgeable service.Must haves in an alarm company
Response from Alarm Relay· May 25, 2018
Thank you for the feedback! We are grateful for your business & look forward to continue serving you!
