CDawn
Posted
Customer service lacking and subscriptions difficult to manage.
It’s a good product but managing a subscription is a nightmare, deliberately shady and difficult IMO. They had a 55% off sale for Black Friday so I wanted to pause my subscription and order off of the sale. There’s no way to do that. Be aware that, if you sign up for a subscription, you are locked into a 3 month commitment. I’m fine with that as it was disclosed in advance, but I should be able to pause it. The entire subscription management page is giving an error code for a week now. Customer service took a full week to reply to me and it really wasn’t a resolution. Still can’t manage my subscription. I’m remembering that this is part of why I previously canceled. I like the product enough to have given it another try but, unless they make substantial and rapid changes to their website, I will have to find a different product. The aggravation from this is undoing any benefits from the supplement.
Response from Alcamielements· Sep 24, 2026
CDawn, this one is embarrassing to read, because you did everything right — you knew the terms, you were fine with them, you just wanted to pause and buy the Black Friday offer. And the subscription page threw an error code for a week while support took another week to not resolve it. I'd like to apply that 55% discount to your account retroactively and get pause working for you. Email me at [email protected] and mention your Trustpilot review. You've given us a second try already; I'd like to earn it this time. — Carlos, Co-Founder, Alcami Elements




