Alcatraz Island GuideReviews of alcatrazislandguide.com

Stephen was extremely helpful in moving our reservation date and time

Prompt and easy booking and adjustment. Thanks!

Great company with great communication and follow up with any questions!

The person who helped me book was so knowledgeable and helpful! Thanks!

Do not buy from this company!!! I was told to only buy tickets directly from the company. Go on cityexperiences.com to purchase Alcatraz tickets. I booked my tickets (or so I thought) almost a month in advance. After booking, I got an email saying “Thank you, We've received your booking request. Our team will review and process your payment shortly”. Right u see earn that, it said, 📧 What happens next? Our team will process your payment and send your e-ticket to you by email. This usually takes a few minutes. If there are any issues, we will contact you directly. So here I thought, all is good! A few days before my trip, I went into my email to retrieve my tickets and I couldn’t find any email with tickets. So I went back to the initial email and I there was an area that I could book on that said “view booking status” and once I clicked on that it said invalid payment!!! Mind you, I never received another email stating that there was a problem with my payment!!! Above it states that if there are any issues, they will contact me directly which they did not! I tried contacting them and nobody answered. So I thought hopefully that when I get to the boat, they’ll be able to process my payment, negative! I had no tickets. My parents came all the way from Europe, and that was one of the aim things they they were so looking forward to seeing. And of course they were sold out that day and days after…. How deceiving is that??? If I wouldn’t known to click on that, and yes, partially it’s my fault (I take responsibility) for not checking sooner and clicking on that box…. But I did not know!

We thought we were buying tickets to an actual Alcatraz island on site visit with an audio tour and it was actually a bay cruise. It never mentioned a bay cruise and talked about the audio tour. It was very misleading. We had to pay additional money and buy new tickets at the ship.

Customer service was very helpful with making changes to our reservation.