ALIGNERCOReviews of alignerco.com

AlignerCo customer service is inconsistent and hard to reach. It takes them days or weeks to respond to an email. I emailed them about an issue I was having with my aligners not fitting properly and they didn’t respond after a week. I called and they told me they just now reviewed my photos and they see there was an issue 4 trays ago. They told me they don’t look at the photos on the app that I upload every 10 days. After SEVERAL phone calls and emails, I heard many different solutions and opinions about how to solve my problem. In the end, the aligners did not fit and they asked me to pay more for another scam and more aligners. I will now be stopping mid treatment since they will not correct their manufacture issue. Wow they commented on my post but still did not resolve the issue when they reached out to me! I got a call back to offer me a new set of aligners free of charge and $40 off a new scan.

This is an updated review from my initial review noted below. After being contacted directly by a "Resolution Specialist", who read my scathing review below, we were finally able to resolve the significant delay relative to fabricating and receiving my son's aligners. We received the aligners 12 weeks to the day from the date they were ordered along with a complimentary Smart Teeth Whitening System, which we appreciated. I changed the one star review to a two star thanks to their resolution specialist resolving their internal communication problem, and maintaining pro-active communication with us until the aligners were shipped and received. _____________________________________________________________ Initial review date 8/30/2026 Very poorly run company and absolutely terrible customer service! I'm beginning to wonder if it's a SCAM. Don't waste your money or time with this company, just spend a few dollars more and work with a local orthodontist. It's been 10 weeks since we placed an order for our son's aligners, and 6 weeks since the company has been in receipt of his molds we sent back, and we're still receiving emails stating "Once your fabrication request has been sent to the lab your aligners will take approximately 3 weeks to fabricate". At this rate it will be 13-14 weeks from the time we placed the initial order to "MAYBE" receiving an actual product. If the customer service is this awful, what confidence can a customer have in the actual product being any better?

They are not transparent about the cost/process up front. There are issues with effectiveness of the Alignerco system and their process which result in additional impressions, fees, scans, etc. while the price is significantly lower than getting aligners through the orthodontist, my results are consistent with the savings. If you can’t afford aligners through an orthodontist or just want to try at risk, it might be worth trying just be prepared to get undesirable results with no money back. Also, don’t pay for retainers upfront because they will not fit at the end and you will need to pay for new ones. Resist these and the other attempts to upsell.

Update: I have finally received my order and the product is good quality, it fits well and serves the function adequately. BUT: This company is still not recommended as it shouldn’t take a dispute and getting my money back to receive proper communication from the company. It still took 11 weeks to get the product I ordered (from the time I mailed in the impressions). The lack of communication during the whole process was rather frustrating and I truly believe that nothing would have changed if I didn’t take action. All communication I had with the company during the wait was unprofessional and severely lacked empathy for the situation (everything was a scripted response and was basically told not to worry about it, when the damage to my teeth progressed over 11 weeks). I still recommend finding an alternative to save the headache. Save/fix your teeth and spend the extra elsewhere to prevent further issues. I mailed in my impressions March 9 and finally received the product on May 25. I contacted this company at least 4 times each time being reassured that my order was being expedited and that the appropriate team would reach out with an update (they never did). This is absolutely unacceptable considering I was told the whole process once they received the impressions would take 2-3 weeks. Good luck.

Initially the support was very good however now it is falling with regards to any details on when my order that was sent to the company on Feb 9, 2026. I've reached out to support to find out when delivery of my completed order would be and they were suppose to reply within 48 hours, that time has now passed. Please advise!

Well I had started this process months ago. Initially, communication was great and they walked me through getting models made and such. They asked for a positive review and I did write one. After that communication has been terrible. I have been waiting on information to submit to my insurance and it is one excuse after another. First, I needed to wait to have someone assigned to my account. Now, I can have a dentist name and license number, but not their NPI #. Also, I have to wait until the aligners are in my possession to get this information. I am starting to feel like that this is a bogus company. Hopefully, others have had better experiences. It seems as though all the positive reviews listed are submitted after getting the models made when they ask for positive feedback. Then, response and customer service is very unhelpful.

The order took too long to come in - weeks longer than I had been told. You can provide better customer service by speeding your service up.

I did what was instructed, and called 4x for follow up to see if everything was ok to send. No response for days. I am thinking of calling my CC company for refund. Paid $900 in full