Aliving Home Reviews | Read Customer Reviews of alivinghome.com

Aliving Home Reviews | Read Customer Reviews of alivinghome.com

Aliving Home reviews

138 approved reviews, newest moderated first

Carol E.
Posted Jun 19, 2025
Our sofa arrived on time but one corner…
Our sofa arrived on time but one corner at the bottom has a tear spot on it.
Response from Aliving Home· Jun 19, 2025
Hi Carol, Thank you for your feedback, and we sincerely apologize for the issue with your sofa. Our customer service team has reached out to you via email to assist with resolving this matter. Please check your inbox (and spam folder, just in case) for our message. We truly appreciate your patience and cooperation as we work to make this right!
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Beki M.
Posted Jun 18, 2025
I Love My Sofa!
The sofa arrived on time, the directions were easy to follow, all the pieces were there, everything worked, I’m thrilled!
Response from Aliving Home· Sep 2, 2025
Thank you so much for your positive feedback! We truly appreciate your support, and it inspires us to continue providing the best service and products to our valued customers
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Abby B.
Posted Jun 5, 2025
Stained loveseat made right
Update: Aliving is sending us a new bottom part of the loveseat to replace the stained piece. Thank you for making this right! We are so glad we will be able to use the loveseat we fell in love with! We bought a loveseat that we fell in love with from them. They arrived in a timely matter but one side showed up with a stain on it that can’t be removed. Right now they are offering us $50 to keep the loveseat and shut up. We want a replacement for the stained side or a full refund. I will update this based on their response.
Response from Aliving Home· Jun 6, 2025
Hi there, we sincerely apologize for the stains on the armrest of your loveseat. Our after-sales team has arranged to send you a new right section as a replacement, which is expected to arrive within 3-5 days. Please keep an eye out for our email notification. hould you have any questions, please don't hesitate to contact us. We greatly appreciate your patience and collaboration in resolving this matter and hope the replacement meets your expectations.
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Mona
Posted May 17, 2025
Aliving Home's product( powered Love…
Aliving Home's product( powered Love Seat) is very well made. The motor is so quiet,for a second you think it's not working. It is very firm and comfortable. The regular Love seat is not for tall people. It is a bit difficult to reach someone in customer service. But they promptly respond to e mails. A customer service person will call you. And is very prompt with follow up calls. They are very caring and kind. And go above and beyond to help you. Many companies could take lessons from them. Out standing service.
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Glenn W.
Posted Mar 15, 2025
Reclining sofa arrived on time and was…
Reclining sofa arrived on time and was very easy to assemble.
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Mary M.
Posted Mar 9, 2025
I ordered our Love Seat Recliner and…
I ordered our Love Seat Recliner and when I received it one of the parts was damaged. I contacted ALiving and they were wonderful. They corrected the situation within a couple of days. I am extremely happy with our new Love Seat and the GREAT Customer Service. I would do business with this company again and would recommend them to anyone.
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David M.
Posted Mar 5, 2025
Questions were answered quickly in…
Questions were answered quickly in chat. Website is easy to use. It would be nice to have a chair that matches the sofa.
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Hamed A.
Posted Mar 4, 2025
Missing a piece , the middle seat.
Missing a piece a middle seat.
Response from Aliving Home· Mar 4, 2025
Thank you for sharing your feedback with us. We sincerely apologize for the delay and any inconvenience this has caused. We've checked on your order and found that the package for the middle seat is still in transit. Although we shipped all the packages together, somehow FedEx separated them during transit. Our after-sales team has already reached out to keep you updated, and we've also contacted FedEx to prioritize the delivery of your missing package. Please rest assured that we are actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We're here to help!
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