Altra RunningReviews of altrarunning.com

I ordered shoes. Received a woman's shirt. Sent 10 emails for them to issue a Return Note. Parcel delivered to their warehouse (UPS proof) but they can't find it. They refuse to refund me. An absolute shame.

DO NOT USE. Impossible to return goods. Requested a return, told to wait 3 days for the the request to be approved. Chased and told would have within hour. Now they are not responding to me via emails or their contact form and I’ve tried calling them and requesting an English call, told someone will call back. So far nothing

Like other reviewers have said, returning shoes ordered via their website is a nightmare. I am currently trying to return 2 pairs of shoes that don't fit. I opted for the "easy return" process on their website, where you're supposed to receive an rma number and returns label, plus some custom forms for outside EU orders, but I have received nothing. Have emailed them for the last 2 weeks repeatedly, but there has been absolute silence from their end. Soon the window for returns will be over, and I won't be able to return the shoes for a refund. I will now have to try and get my money back from my bank via VISA Chargeback.

Le Migliori scarpe che ho avuto

Habe soeben meine Bestellung von Altra bekommen. Schuhe sind top. Alles ist wie angegeben. Mit den kosten für die Retoure und auch dass sie aus Italien gekommen sind, war mir schon bei der Bestellung klar. Steht alles auf der Internetseite. Die Bestellung wurde schnell verschickt, hat jedoch etwas gedauert. 7 Tage sind zwar nicht lang, aber auch nicht mehr so üblich. Das lag aber an UPS. Ich kann also ohne schlechtes Gewissen die Bestellung auf der Internetseite empfehlen.

Terrible customer service, the size doesn't meet conventional sizes, I went to get an exchange and all sizes were sold out so I had no choice but to return. They charge you £13 for a return and then take an extra 20% off for VAT. In total I've lost £40 due to them not having stock. DO NOT USE!

Ich habe Schuhe direkt bei Altra bestellt. Per Rechnung über Klarna. Schuhe gingen wieder zurück. Retourebestätigung ging per Mail bei mir ein… seither warte ich nun 2 Monate auf die Retourenbestätigung von Altra bei Klarna. Trackingnr. Liegt vor und zeigt zustellung bei Altra! Da treffen zwei Spitzendienstleister aufeinander. Service fürchtlerlich!!!! Keiner will sich kümmern, auch der Kundenservice von Altra nicht. Bin sehr gespannt, ob ich noch einen Anwalt für die Angelegenheit brauche! Völlig unnötig. Würde ich niemals weiterempfehlen!

Altra running’UK’ is in fact in Italy. Had I realised this I would have gone to a shop. When my trainers finally arrive they are small for a 6.5 so I return them following the written instructions carefully. This is not enough and now my parcel is stuck at customs. Altra Italy isn’t helping except to send downloads that are just titles. Now how do I get my refund?