American Floor Mats, LLCReviews of americanfloormats.com

I got one of their garage mats in 2021. It looks great, if you don't mind the way the ends stay slightly curled up forever. I got this garage mat to go on the floor of the garage, to park my pickup on, to keep the floor clean. Eventually, my pickup leaked a bit of oil. Good thing I have the mat to keep it off the floor and not make a stain. The only problem is that getting oil on this garage mat in the garage and under my pickup is that the oil reacted with the mat and caused it to distort and get wavy, over the entire surface. Good thing the garage mat that I got to put under my pickup in the garage, to keep stuff like oil off the floor, has a 20 year warranty. However, getting distorted from getting oil on it while protecting the floor of a garage, where you park your vehicles, is considered normal wear and tear and isn't covered by the warranty. It also took about 3 weeks of trying to get a response from customer service to find this out. So, long story short, their garage mats are fine if you don't expect them to lay flat on the ends and if you might get oil on it, you should be sure and cover it with a mat or something, that is designed for being used in a garage and for being placed under a vehicle that might leak some oil on it. In my original message to customer support, I explained that I put the mat out in the hot sun for a while, then tightly rolled it up on the cardboard tube it came with and let it cool and stay rolled up for a week. When I unrolled it it was exactly as wavy as when I started. When customer support finally told me the warranty didn't cover it, they suggested I put the mat out in the hot sun, to flatten it out. I can't make this up.... To sum up: I would not buy from them again and would not recommend American Floor Mats.

I ordered a "Standard" chair mat from them, based on what their chart recommended. First, it was shipped rolled up, I should have known better then that this was probably not going to work. Second, the very first time it was used divots were formed where the chair wheels are; these divots make it virtually impossible to roll around on the mat, since the chair stays in these pits! I contacted the company who told me that the depressions that the chair can make is NOT a manufacturer defect, despite their website stating that a Standard mat is a certain thickness to provide both carpet protection and the ability to roll around with ease. I was told I could ship it back, but at my own expense and with a 25% restocking fee. Buyer, beware--paying a high price from this US based company does NOT guarantee a good product, you might as well buy a Chinese POS for a third the cost. Customer service was pathetic, must be a bot, took two weeks of back and forth to get to the resolution as stated above! If this is the best you can do American Floor Mats, its no wonder people don't purchase American products.

They do say up front that the mat is shipped rolled up, but they explain how simple it is to unroll and get it to lay flat. My experience was that it was not easy at all. It took 3 days before I could use it and it still isn't very flat. I don't think it ever will be really flat.

Customer service was extremely rude. Car arrived damaged among other issues

Very disappointing experience with American Floor Mats. I received tracking with an expected delivery date of September 2, so I scheduled flooring installation and gym equipment around it. After the delivery date passed, I called Central Transport and was told they never even received or loaded my flooring. I then contacted American Floor Mats, and the person I spoke with was unhelpful and could not provide a clear explanation or resolution. Providing a customer with tracking and a delivery date when the carrier does not even have the product is unacceptable. It wasted my time and disrupted appointments I had scheduled based on the information they provided. I have now requested to cancel the order and would not recommend this company based on my experience.

We placed one order with American Floor Mats and it came quickly with no problems, but our second order was delayed time after time and when it finally did arrive it was flawed - covered with grooves in the finish and completely unusable. It has been a chore to get answers on how to get credited and to get rid of the flawed product. I feel like I am getting the run around and it is causing a lot of delays in our project.

I ordered a new office chair mat to replace a 30+ year old mat. The new one is already showing signs of dents from the chair after less than a week. I ordered to premium as I have plush carpet. Plus it creeps on the carpet daily, so I have to move it back into position every day. Also it comes rolled up and is a pain to get it flat, even after following the directions. Should have went with a glass one.

I wish I had seen these reviews before I ordered. Still waiting for product. Our gym equipment has been moved in which we will need to pay to move out when the flooring does eventually show up. They use low rate delivery/freight that is non responsive, has no-showed/no-call delivery windows. They don't have a number to call for help. Never again.