American SurplusReviews of americansurplus.com

Worst customer service ever. Ordered a new office they send everything ne except used corrugated dust cover. The Shipping packaging is so terrible they used carboard edge protectors that came off during shipping because they did not even screw in the bottom. Edges got damaged and instead of fixing the issue the want us to file a claim. Shipper wouldnt have damaged it if they cared about how they packaged it. Then called and sent pictures all they will say is file a claim they will not make it right. Asked for a full refund they tell me 25% restocking plus pay for shipping back.. PLEASE NEVER BUY FROM THIS COMPANY! YOU DO NOT GET WHAT YOU PAY FOR..... I can tell by your reply that you do not care about bad reviews nor the end customer. You are the worst company, and I really hope you go out of business. Your replies to every bad review on here just supports the review. End result does not matter to your company. I have plenty of pictures to show that you do not know how to securely package anything and you want the shipper to be responsible for damage. You are running a scam and I hope my review helps the next company before they get scammed.

I had a very disappointing experience with American Surplus Inc. I purchased an item for $6,000, and dealing with Rachel, who handled the shipping, was a nightmare. She refused to provide any freight quotes initially, and when I finally asked, she just suggested a company they supposedly work with—without offering any assistance or solutions. When the item was delivered, the crate was in pieces, and the forklift operator couldn’t even remove the pallet because it was completely trashed. The items inside were bent and damaged. Instead of working with us to resolve the issue—such as issuing a refund or sending replacement parts—Rachel has been unresponsive, giving no updates and refusing to communicate. She even blamed others instead of taking responsibility. Overall, I would not order from this company again or use the freight service they recommend. Very poor customer service and quality control.

Wish I had read reviews prior to placing order. Slsmn quoted free shipping and 5 - 7 business day ship window, as items were in stock. Confirming order came back FOB shipping point and 7 - 10 business days... and didn't catch the changes. On the 12th day (today) I want to cancel because they still didn't ship, (but allegedly is ready to ship). They will only give me merchandise credit, not a refund in cash which I pre-paid three weeks ago. DO NOT BUY FROM THESE FOLKS.. NOT HONORABLE.. and a tad bit slimy.

Filled out the online contact form requesting quote for gravity conveyors. They never got back to me, but didn't hesitate to put my email address on their junk mail list. Called them but was put on hold for several minutes before they hung up on me. Called back, no answer. My company will take it's business elsewhere.

Product came damaged and the trucking outfit you recommended wouldn't pay the damages and your company wouldn't take responsibility either. We got stuck with 15 damaged racks.

We received coveyor parts, with many rollers broken and out of position the top parts looked nice, however the bottom pieces were all rusty they were hiding the top bad looking parts under the good ones. when we sent them a complaint email we never received a response

Used manual forklift stacker once it’s stuck it won’t go up or down now , I have to find someone to come fix it. A representative from American Surplus was able to help me with replacement part and happy to say everything work great now . Thank you so much

I trusted this company to come into our facility & prepare a proposal to maximize our pallet space with pallet racking, as they told us they provided this service. They came in- twice to measure & provided about 6 different proposals with varying quantities of pallet spaces. This delayed the project weeks as they kept suggesting they had something better. It was clear, in the end, that they were just trying to clear their inventory instead of providing me a useful & maximized system for our operation. Over the course of 6 weeks, they delivered wrong size racking 3 times & had to swap them out for the correct size. We discovered in 3 locations that we couldn't even fit what they sold me- so we had to set up racking in areas we had not planned on & then after they left- we discovered that they did not take into account the fittings on the racks during installation- so the middle racks could never be used with our products- as the goods would not fit & they refused to come back & look at it or fix it- after a $20,000 install cost! They delayed deliveries- intentionally- even after I had paid over $100,000 in advance & they refused to deliver goods & complete installation on 2 different occasions. The owner Bill argued & insulted me several times in front of all staff for his errors- somehow were all my fault. He is a very nasty male ego driven individual who will never take responsibilities for their own mistakes. He is now suing me for not supplying him with decking- simply because he has the time, money & means to do it- so why not! When he in turn owes me over $13,000 for supplies he never even provided. Another example- He suggested I needed a bottom flow rack system - against my wishes (as I wanted to use pallet jacks to gather my floor goods) - but during installation- his install crew suggested we just stage the lowest racks at 6ft & then we could just walk under & get them. So we did this. Bill refused to give any credit for these supplies & they had not even been delivered- just scrap from one of his other jobs! What a total disgrace of how he treats his clients & even his own family & staff that work there- they can't stand Bill & his wife -are the worst people to work for! I suggest you DO NOT WORK WITH THESE PEOPLE & find people who cherish their customers & their own staff! Bill even called my City department to rat me out for not pulling a permit & possible other permits needed on HIS INSTALL- Which is not even required! But just goes to show you what a total scum bag he is & a disgrace of a human being Bill is. Please, Please- give your business to another company that will appreciate it! So to follow up with his lawsuit- arbitrator ruled in my favor on refunding all of my losses, but because his quote contract has a legal clause that CUSTOMER PAYS LEGAL FEES- then I had to pay 1/2 of his fees. BUYER BEWARE DO NOT SIGN A QUOTE FROM A SUPPLIER THAT STATES YOU PAY ALL ATTORNEY FEES EVEN IF THEY ARE AT FAULT. HUGE RED FLAG!!! HE ALSO HAS 18 LAWSUITS - 16 OF WHICH HE STARTED- HE MAKES A BUSINESS OF SUIING HIS CUSTOMERS!! STAY AWAY- VERY FAR AWAY!