So far great usage meets needs fast charge w/ac satisfied
PC
Pamela C.
Posted
Great company to buy from
Great company to buy from
I ordered my electric generator and was so pleased when i got it. They packed it with care and not a scratch was on it. I then ordered the solar panel to charge it. I wanted something that was environmentally good for the planet. No fumes and no storing of gas. I feel
Safe using it. I feel they are pioneers in helping to save our planet. This product is solid and safe. I plan on buying another one and more solar panels to be able to run my whole house in the future in a disaster or even when the electric goes down. I highly recommend this company. They will answer any questions you have. It takes a few days to get an answer but give them a chance as they are a small
Company with a big future.
RL
robert L.
Posted
Very satisfied with my purchase
Very satisfied with my purchase. I'm sure next power outage won't present any problem.
MR
Mohammed R.
Posted
I had a broken display on one of the…
I had a broken display on one of the item I bought out of 2. I returned it but asked not to send me another one but they refused. I didn't realize there is no return! The reason I don't like them is the noise level of the fans! Not good if you need it beside you. Plus Purea don't have app access! WHY! I have eco flow products and they are great. I went for saving some money but got what I paid for! Lesson learned.
Response from AmpAura· Nov 4, 2024
Dear Mohammed Rahman,
We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback.
When you reported the broken display, we expedited a replacement unit to ensure you received a fully functional product as quickly as possible. A return label was then provided so you could send the damaged unit back to us. After checking with the shipping carrier, we’ve confirmed that the damage occurred during transit, and we promptly filed a claim on your behalf to resolve the issue.
Regarding the fan noise, we understand that quieter operation may be preferred, especially if the unit is used in close proximity. The fan noise on the Purea 3 operates below 60 dB under standard usage, and it may vary depending on the power load. We also understand your concern about app connectivity; at this time, the current Purea model does not support app access. Please rest assured that we are continually working on ways to improve our products and address user feedback like yours.
Once again, we apologize for any inconvenience this has caused and thank you for your valuable input. Please feel free to reach out if you need further assistance, as we’re here to help.
RC
Richard C.
Posted
Great addition to our readiness
I like the portability of the unit as well as the power that it has. I especially like the different ways you can charge it. Looking forward to using this in our next hurricane lol
JM
JASON M.
Posted
Great back up
Best back up battery unit I've owned. Definitely my new source for all me back up packs
RT
R T.
Posted
Logistic issues
Logistic issues. It wasn't until I called the fedex to find out what the issue was and they told me that I needed to contact the shipper. My order was placed on Oct 1,2024 and on Oct 17th they just sent out a new unit for me. Still waiting for my order
Response from AmpAura· Oct 28, 2024
Dear Customer,
Thank you for sharing your experience, and I sincerely apologize for the inconvenience caused by the shipping issue with your order. After reviewing your case, we found that our warehouse mistakenly applied multiple shipping labels to your package, which resulted in it being returned.
We promptly arranged for a new package to be sent out to you.
We take your feedback seriously and are committed to enhancing our quality control processes. We will also focus on improving the shipping quality for all outgoing packages to ensure a smoother experience in the future.
Thank you for your understanding and patience.
Best regards,
Derek, Customer Support Manager at AmpAura
