LunaCov
Posted
Been a great experience overall, def recommend
Great experience from filing claims to customer support.

Excellent
68 reviews
Head-to-tail pet insurance humans wish they had (for themselves!)Animalia is a digital pet insurance brand with over 5 years of experience as a market leader in Israel. Driven by an urge to educate pet owners, enhance their lives and provide them with a great customer experience, Animalia aims at revolutionizing insurance by creating a platform for the entire pet community to interact through. With one simple plan that protects pets and their owners from the unexpected, Animalia is now expanding its pawprint and bringing its expertise to the US market. Your pet’s health can be unpredictable. Your pet insurance shouldn’t be.
Animalia Pet Insurance (animalia.pet) has 68 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
68 approved reviews, newest moderated first
LunaCov
Posted
Great experience from filing claims to customer support.
J
Posted
They only cover non prior existing conditions. Because my pet developed the symptoms of the problem slightly before I could get an appointment with the vet, Animalia claimed my pet had an existing condition and would not cover the charge. It was NON emergent so I couldn't get the appointment for a few weeks. What a scam. DO NOT SIGN UP!!
Response from Animalia Pet Insurance· Mar 27, 2024
Hello, Thank you for raising your concerns. Since we are unable to locate you in our systems we requested your information via Trustpilot and to the moment, you did not provide. At Animalia, we aim for fairness and transparency. Our policy covers conditions that arise after the waiting period and doesn't include pre-existing conditions, defined as symptoms, diagnoses, or accidents before or during the initial waiting period. We'd be happy to look into your claim. Please contact us with your information as soon as possible. Best, Animalia Pet insurance Team
Maria B.
Posted
It’s was so fast and easy to put the claim in and the fast respond from them was awesome would recommend to anyone who is looking for fur baby insurance.
Kirsten T.
Posted
I submitted a claim this morning for some vet expenses from over the weekend, and within about 4 hours, I had information about the claim approval and next steps. It was really simple, and they also called to see if I had any questions about the prices or what to expect. Based on this experience, I would suggest Animalia for pet insurance if someone asked me for a recommendation.
Zoe
Posted
Filing a claim was quick and easy. I heard back from them within a few days. My claim information was provided via email and was easy to understand. My only complaint is that the person who called me after my claim was returned was more interested in getting my review than answering questions. I understand they were not an adjuster so I don't hold it against them, but it would have been nice to speak with someone who could have provided more thoughtful insight.
Rawat
Posted
Best insurance work very fast! Happy with the services.
Cayla S.
Posted
Everyone was very helpful and the insurance worked perfectly!
Tessa
Posted
Every time I have a claim they're very quick about processing it and explaining the reasons for the process. If I have questions they check into my questions and answer them very quickly. My dog has been in a lot of pain since she was born and they're very kind about the process we're having to go through.