ANSgear.comReviews of ansgear.com

Ans system auto fills address. So they ship packages to wrong address. Twice now even after calling and trying to correct the issue. Terrible customer service.

I ordered over $1,000 worth of gear. First, some of the order was on back order. I received my order with out the jerseys I ordered. When I called,I was told the jerseys were on 2-3 month back order. The pants we ordered didn't fit even though we used their size chart. Had to return the pants. Then we took one of the markers we ordered out to paintball.No pressure, balls would not fire. Called their customer service. They said since I loaded paint, even though the paint did not fire,it was a used gun and could not be returned. They tried to force me to return the marker to tippman for repair. They finally agreed to allow me to send it back to their facility for a tech to look at it. They have had the marker for 9 weeks. They said they get so many defective markers returned every day they can't tell me when my marker will be repaired or replaced. They tried to convince me to take back the broken marker and deal with tipmann. Don't do business with these clowns. They will take your money, sell you junk, and leave you with the junk.

Sent us defective gear. Got the RMA from th assuring me we would get a full refund. They ended up charginge a restocking fee to return totally defective equipment. Having to file a complaint against them to get the rest of my money. The paintball arenas in our area all warned us to avoid them due to this practice of theirs. Save yourself a headache and buy from someone else.

Terrible customer service. They make the customer pay return shipping for faulty products they sell. Then they make you feel like its your own obscure personal preference that is the problem, not the product. Buyer beware.

I have ordered with this company a few times and every experience was full off issues such as mismatched products a completely unsafe tank that was 138 bucks. And I had nothing but bad paintballs. Overall it’s just not worth the head ache and stress when there’s great company’s out there

I ordered $673 worth of equipment from ANSgear and the $30 trigger didn't work. It jammed my safety. I contacted them and asked about returning the trigger and they said it was a known issue and they would be happy to return the item, but I would have to pay for shipping and since I am on the East Coast, it may not be cost effective. Then they suggested that I sell the item locally. I might get more of my money back. Knowingly sell a defective item! Their best customer service advice was to sell a bad product to someone else and not tell them about it. I told them I was unhappy about the situation and would at least like something for my trouble, even a sticker. They told me that they didn't have any promotional items at the time. $673 order and they said screw you.

Is there no quality control when they ship out their products? Out of the 10 items I purchased totaling about $400, I received my order all in one package and was missing 3 items! Now I have to chase them through emails etc to find out when I will be getting my stuff or a refund. I don't plan to buy here ever again. I'd rather pay more than to deal with this hassle or incompetence. Poorly run operations.

I have been waiting for more then 3 months now for my order and the only response I received on my refund request is that they will send the items when they receive it.