Nicole Mackay H.
Posted
They do a great job answering out…
They do a great job answering out overflow and after-hours calls. I have heard many compliments from my clients that they are very nice and professional on the phone.

Excellent
122 reviews
Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.
Answering Legal (answeringlegal.com) has 122 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
122 approved reviews, newest moderated first
Nicole Mackay H.
Posted
They do a great job answering out overflow and after-hours calls. I have heard many compliments from my clients that they are very nice and professional on the phone.
Tonmiel R.
Posted
For a solo practitioner like myself, answering legal is a great partner.
Alf L.
Posted
This is a very good service, especially for a solo practitioner. The operators are very police and professional, and the messages are for the most part concise and understandable. Occasionally they get a name misspelled, but I suppose that is to be expected. I also have one client tell me they had difficulty understanding the operator. However, the great majority of my clients tell me that they had very good experiences.
James J. D.
Posted
I have been impressed when I am the office, but still receive calls from Answering Legal, advising that someone is on the line who needs to speak with me. That's what for. Unfortunately, there have been times when Answering Legal has intercepted the call before the phone has even rung in my office. I was under the impression that Answering Legal is there if we don't pick up in the office. Otherwise, the service is excellent.
Jim G.
Posted
These people do as great job.
Dwayne G.
Posted
Very professional service which helps to keep all of my messages coming to me. Couldn’t operate without it!
Brian T.
Posted
Great product, potential and existing clients love to speak with a live person 24 hours a day. Answering Legal allows my firm the ability to respond to my client's needs, 24 hours a day, 7 days a week.
Lindy U.
Posted
This service has been a God-send for me; I have been a solo practicing criminal defense lawyer for 20 years and, with no receptionist, I have lost many potential new clients over the years. With Answering Legal's ability to (a) try to patch me in to potential new clients, and (b) sending me an instant text message and email alerting me to that possible new client, my business has been booming.