AOLReviews of aolmail.com

Norton advised my password was leaked. I changed the password. Then I couldn't reaccess my AOL email account right after the password change. I called the customer service number given and spoke to the dimmest nitwit ever, who insisted my inability to access my email account had nothing to do with the password change. After telling me I needed the paid service because it would take us both too much time to go through the free help, I insisted he try to help me. He was a buffoon... couldn't recall what he had just asked me to do (this happened several times). He kept trying to tell me I had to pay for his help. I wouldn't have paid him to clean my toilet after fifteen constipated elephants used my bathroom, much less pay him to help me. Major yuck. Worst email service ever. TERRIBLE CUSTOMER SERVICE.

I have been with AOL mail for years, I am now looking at shutting it down. The pornagrapic spam mail just doesn't stop, every single day it comes in. I block senders every single time but they just keep on coming. I just don't want that rubbish in my mail box.

On with AOL service agent for 2 hours Issue with my attachments sending Nikki could not fix issue she transferred Me to a supposely a tech 2 agent Dean to assist he did nothing said it takes 15 minutes for e-mail with a attachment to interface , that was a lie. I have been using AOL for over 15 years and never had this issue. Guessing hé wasn’t A tech 2 service agent. Then he didn’t even try and said nothing except they couldn’t do anything after2 hours . Give me a break, AOl needs to higher better service agents to show they care try to help.

AOL.com is the most despicable email server I have ever had. I just endured 39 minutes on the phone just to get back into my account. I am under a lot of stress and I do not have countless hours to put up with this abuse. I was forced to talk to someone with a foreign accent who was slow at picking up on what I was saying and I do not like having to repeat myself. I could barely understand her. She extorted money out of me just to let me back into my account. She said I didn't have any choice. I had to stop her from talking my head off and gave my credit information on my cel which I resent doing. On logging in and going into settings I found out there was no way to eliminate 2 step verification. Under privacy and security, they do not even show this option! Years ago, my email that should have been secure was loaded up with malware. I did not know why. They also decided that they owned my email so that when I logged in on another computer, all my deleted messages were still cluttering up my inbox and they got me into a terrible mess. They are not to be trusted for any reason whatsoever. I bought an encrypted email from another company. They are far superior to this one. Do not put anything private or valuable on this email because they can't be trusted and they are unpredictable. They infuriate me more than any other email.

I wanted to close my aol email account I have the right address I’ve had this account since 2016. I kept entering the CORRECT email address. Four times their system didn’t recognize my email address. This on you aol there are 7 years of email in their enjoy!

AOL: Avoid Or eLse Went to update my phone number on my account and got locked out by two factor authentication going to my old number. Called support and was told I needed to subscribe to premium to receive customer support. When I expressed my dismay at this, the agent named "Ace" put me on hold three separate times to "check with the manager". Each time she returned though, she would just repeat "So do you know your account info now?"; it was concerning how she repeated this three times, I legitimately thought she was AI for a moment. Especially after telling her I logged in fine, I just wanted to update my phone number. AOL was the service I used as a kid, but has now absolutely devolved into a scam. I hate AI, but even that would have been more helpful and ironically empathetic than Ace at AOL 24/7 Customer Support was.

I called and tried to recover my account that was hacked in 2017 and they refused to help me

After writing a "nice" letter to AOL in New York City, expressing my shock and distress at having my personal data hijacked (sent certified mail, return receipt requested) someone from AOL's Concierge Executive Escalations responded and I regained access to my 20-year old AOL email account. I also wrote to my Congressman because there doesn't seem to be any government oversight of email providers and they do whatever they do at will with no explanation/justification. The Concierge was very helpful but I shouldn't have had to go through this. I still don't know why I lost access to my email account in the first place.