AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property Manager reviews

765 approved reviews, newest moderated first

Nancy
Posted Jul 8, 2020
AppFolio makes managing several…
AppFolio makes managing several different properties much easier! I can do inspections, create work orders, and email rental applications on the go!
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Rosie
Posted Jul 8, 2020
Easy to use.
Easy to use program.
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Sandra & D.
Posted Jul 8, 2020
Software works well, but support staff have disappointed us multiple times
Software works well, but if you have a question and need support from appfolio staff they are not timely..... and of course when you need them its usually when your trying to provide a report by a deadline, pay an owner by a deadline or assist a tenant by a deadline. These types of things cant wait weeks and at year end I heard so many excuses when I would actually get a call it was very frustrating. If you don't get help from the support person that takes your support ticket and you ask for someone more knowledgeable or you ask for a manager, they will tell you they cant give you that persons name or number. They will circumvent your request over and over.
Response from AppFolio Property Manager· Sep 30, 2020
Hi Sandra and Debbie, thank you for your feedback. We do have a guaranteed 48 hour response time but we hold our internal teams to a much higher standard and can usually reach out within 24 hours. We apologize if you have been frustrated by your experience. If you ever need immediate assistance you can reach out via the Help & Training link in your database and you will see a Live Chat option. Thank you and we hope to improve your experience moving forward.
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Hillary
Posted Jul 8, 2020
The issue was not resolved.
The issue was not resolved.
Response from AppFolio Property Manager· Jul 8, 2020
Hi Hillary, thank you for reaching out to us - we see that a rep followed up with you on your case yesterday and that your vendor emails are showing as delivered by our email delivery tracker. If some vendors are still not receiving emails, please have them add [email protected], as they may be getting filtered out by their inbox. We hope this will help resolve your issue - we will have a rep reach out again to follow-up with you and make sure everything has been answered. Thank you!
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Brian
Posted Jul 8, 2020
After only a few years of using…
After only a few years of using AppFolio, we cannot imagine how we could have sustained and scaled our growing rental portfolio. We are always learning new things we can do with the software and love the system upgrades that we see happening every month. Thank you AppFolio!
Response from AppFolio Property Manager· Jul 8, 2020
Thank you for your review, Brian! We appreciate the feedback.
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Emma
Posted Jul 8, 2020
The support is awesome
The support is awesome. During Covid the response time has been very timely and staff is very knowledgeable and patient. We have been on the system for 5 1/2 years and continually are learning new aspects of the system. The conversion could've been more in depth as we have seen many issues over the past 3 years with set up and data that was converted over incorrectly. I am firm believer in taking extra time on the front end to avoid issues later. We are managing through the issues and learning a lot along the way. The reporting is an awesome feature and I feel like is the back bone of the system.
Response from AppFolio Property Manager· Jul 8, 2020
Thank you, Emma. We're glad we have been able to support your business during this difficult time!
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Brittany
Posted Jul 8, 2020
Great PM software
Great PM software, they are always improving functionality for owners, residents, and our property management team.
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Kim
Posted Jul 8, 2020
I have been using Appfolio as a tenant…
I have been using Appfolio as a tenant since 2014 and as a bookeeper since 2018. It is very user friendly and as a bookkeeper, I really like how it flows and they are always improving ways to make it work better for the user.
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