Appliances of AmericaReviews of appliancesofamerica.com

Bought kitchenware for mommy. Thank you!

In late 2015 I wrote a glowing review about Billy Jackson and Appliances of America. To my regret, I must now retract that review. The GE oven that I ordered showed up damaged...not necessarily the fault of Appliances of America, but nonetheless, I rejected it at the curb. When I checked with Billy a few weeks later, I learned that the product had not been re-ordered from the manufacturer and I was left to my own devices to first, secure a refund from my Sears credit card, then to find the oven from another source, which I did. Granted, it was more expensive than from A of A, but I had it in my kitchen in three days from a local distributor for about a hundred dollars more. Billy had assured me via e-mails, that he would still honor the promise of an extended five-year warranty in exchange for my previous glowing review. That never happened. Glad I have my new oven, but Billy let me down. My advice...go local if possible. Pay a little more and support local businesses. Regards...Glenn in Pittsburgh

Order for kitchen appliances took 9 weeks to be delivered - even though delivery had been promised in 4 weeks. No updates on delivery time were given through the process - and automated customer service was useless. I specifically requested 2nd story delivery - and the delivery guys were totally unprepared without the correct equipment and saying they could not travel across any unfinished landscaping - after lots of phone calls they finally delivered using my workers for help. I had already ordered the same appliances for the 3 other homes through a well known Brooklyn based competitor - negotiating a better price and everything arrived in 2 weeks even with some items being out of stock and absolutely no delivery drama with similar site conditions.