Sent my DME to be unlocked and they received it on a Monday. They claim a 24-hour turnaround time, which it is now Wednesday and I have not heard anything. I also cannot contact anyone; the only thing they say is that someone will call you back to resolve the issue.
MT
Michael T.
Posted
Customer service was poor.
I bought a downpipe, intake, and turbo inlet for intake.
The downpipe install and fitment was perfect. 5 stars.
The intake and the turbo inlet fit and fitment was 3 out of 5 stars. The fact that ARM ignored my 2 phone calls I made and the email response wasn’t great, I’m giving that 2 stars. I had simple questions that a live agent would have most likely answered, but I was basically ignored when calling them. The answering service told me they would give me a call back. That never happened.
I’m not satisfied with ARM.
TC
Tonye C.
Posted
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE, they cancelled my order for no reason, i sent an email, i called and they supposed was busy, they get my info to call me in shortly, but never answer my email and never call me BACK, So i decided to buy the part one more time, with OVERNIGHT DELIVERY for $63 more dlls and i sent an email to support explaining my problem with the new order number and they do not sent the part ONE MORE TIME, no answers, no nothing.
i have my car in the shop waiting for the part and i paid overnight delivery for the same reason, now i have to wait until monday, beacuse all the other options i have, do deliveries only in business days
GU
Gus
Posted
Quality product!!!
Quality product!!!
NS
Nick S.
Posted
Great products and even better service/help!
Before I ever made a purchase with ARM, I had questions… lots! Rep, Ryan L., was awesome! Super patient and informative and I joked about getting a discount code and he gave me one, so I purchased downpipes the same day. Will absolutely do business with them again and can’t recommend them enough! -Nick S8/D4
TI
titan
Posted
Best customer support team i’ve ever…
Best customer support team i’ve ever encountered, couldn’t recommend this company more. safe, reliable, and high quality parts.
JW
Jared W.
Posted
item i ordered weeks ago hasn't shipped
item i ordered weeks ago hasn't shipped and it was listed in stock when I purchased it.