AromandaReviews of aromanda.com

Response from Aromanda· Mar 21, 2026

Hi Larry, We're sorry for the confusion with your order. The second charge was from a post-purchase offer that was accepted during checkout — but if you didn't mean to accept it, that's completely fine. We remove the second item and process the refund, it's not a problem at all. As for our support number and page — our support works through email at [email protected] and we respond within 24 hours. We're not sure what page redirected you to MSN but that's not us. And we're not based in China — we're a US-based company that ships from our fulfillment center. If you can email us your order number at [email protected] we'll get this sorted for you right away. We want to make this right. Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Brian, Thank you for your feedback. We're sorry to hear about the trouble with your return. Our return process does require specific reference details on the package for the warehouse to accept it, and if those are missing the shipment can be rejected automatically. We'd like to look into what happened and find a solution for you. Please email us at [email protected] with your order number and return tracking so we can assist you further. Best, Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Eron, Thank you for your feedback. We're sorry to hear you weren't satisfied with the product. The AromaCore is designed as a lightweight support system meant to be worn comfortably during sleep, which is why the material is thinner than a traditional brace. We checked our records and our support team has responded to all messages received. It's possible our replies may have landed in your spam or junk folder. If you're still looking for assistance with a return, please reach out to us at [email protected] and we'll be happy to help. Best, Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Christine, Thank you for your feedback. The AromaCore Spinal Recovery System is designed with built-in support panels and adjustable compression, and it does include velcro straps for a secure fit during sleep. We understand if the product wasn't what you expected. We do honor our 60-day money back guarantee and our support team responds to all emails within 24 hours at [email protected]. We checked our inbox and were unable to locate any messages from you — it's possible they were sent to a different address or didn't come through. Please try emailing us again and we'll get you taken care of right away. Best, Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Sara, Thank you for your feedback. We're sorry to hear the product wasn't the right fit for you. Our standard shipping is 7-10 business days, so if your order took longer than expected we apologize for the delay. We do respond to all emails within 24 hours at [email protected]. We were unable to find any messages from you in our system, so it's possible they may have gone to our spam folder or were sent to a different address. Please try reaching out again directly at [email protected] with your order number and we'll get your return set up right away. Best, Aromanda Team