Artificial Turf Supply Reviews | Read Customer Reviews of artificialturfsupply.com

Artificial Turf Supply Reviews | Read Customer Reviews of artificialturfsupply.com

Artificial Turf Supply reviews

473 approved reviews, newest moderated first

Norman H.
Posted Jun 15, 2023
Fair price
Fair price, responsiveness, good product
Response from Artificial Turf Supply· Jun 15, 2023
Thank you, Norman! We appreciate you sharing.
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Anne
Posted Jun 14, 2023
Ordering was easy and delivery was…
Ordering was easy and delivery was quick. Product is what we needed.
Response from Artificial Turf Supply· Jun 14, 2023
Thank you so much for sharing! We appreciate your feedback.
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John
Posted Jun 8, 2023
What a great experience!!!
This company is wonderful! Me and my neighbors got our turf for all of our yards and the rest of the neighborhood wants it in their yards as well. HOA is going to put it around the pool and the entrance to our neighborhood. Thanks again to Chris and his team!
Response from Artificial Turf Supply· Jun 8, 2023
John, it was a pleasure helping you with your project and we are thrilled to hear the HOA loves the turf too. Thank you for sharing your experience, we appreciate it!
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Bill Harrison H.
Posted Jun 8, 2023
The turf is great..
The turf is great... The deliver was bad ... But you guys were great with understanding..
Response from Artificial Turf Supply· Jun 8, 2023
We appreciate your honest feedback and are glad you were satisfied with our customer service. Thank you for sharing!
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GREG
Posted May 31, 2023
I am a DIY’er and I’ve researched turf…
I am a DIY’er and I’ve researched turf twice for 2 projects. Each time I ordered my grass from this company. They have great prices, products and service. What more can you ask for?
Response from Artificial Turf Supply· May 31, 2023
Thank you Greg, we appreciate your feedback and look forward to working with you on your next turf project!
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Mike C.
Posted May 23, 2023
Customer Service
Ordered on 05MAY23 and still have not received my turf. It is 23MAY23, they delivered the infill but still no turf and bags were opened. Original customer service was great when I was trying to order but with all these issues they are slow to get back with me. I do not recommend using this company and go with someone local in your area. For artificial turf supply here is my order number 15002547 very upset with your customer service and logistics of the company. Update since my first review customer service was able to put pressure on the shipping company and it is currently in route as of 23MAY.
Response from Artificial Turf Supply· May 23, 2023
While we strive to give every customer a 5-star experience, we understand that your experience missed the mark. We sincerely apologize for the frustrations caused by delays on your delivery. When notified this morning that your order was not received in its entirety, our customer service department jumped on the logistics company to resolve it as quickly as possible. Within 30 minutes, we had an update that logistics was able to locate the roll and were hoping for an afternoon delivery same-day, today. Currently, we have confirmed the roll is on schedule to be delivered this afternoon. Again, we apologize for the delays and hope you enjoy your turf for years to come.
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Demetra F.
Posted May 20, 2023
I had a super helpful sales person and…
I had a super helpful sales person and the turf seems to be a good quality turf. My main issue with this company was the delivery. First, I ordered three large rolls of turf. You would think that delivery would have been free. But, delivery alone was over $500! Second, you have to have your own crew to unload the turf. Third, the delivery guy damaged my concrete pavers.
Response from Artificial Turf Supply· May 22, 2023
We are glad you enjoy the turf and are sorry to hear your frustrations with the delivery company. To be transparent, we notify customers of the offload procedures on our estimates, order confirmations and invoices to ensure everyone is aware of the process prior to receiving the delivery. We appreciate the feedback and will strive to ensure clear communications moving forward.
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Doug
Posted May 18, 2023
Great product Wonderful customer…
Great product Wonderful customer service
Response from Artificial Turf Supply· May 18, 2023
Thank you, Doug! We appreciate it!
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