Artisan HardwareReviews of artisanhardware.com

Information provided did not mesh with installers

I purchased non pre-drilled rail. I had solid backing so could drill holes anywhere. I used all of the lags and bushings supplies but once installed the soft close hardware wouldn’t work. The bolts were closer than required for hardware to work. Nothing in the instructions mentioned anything about minimum bolt spacing (they admitted that). Company did offer to replace bar or refund soft-close hardware but I would have had to repair and repaint holes/wall. I chose not to use soft-close hardware. Could have been avoided with better instructions.

The sales service is great. The care to be sure all needed parts are included in the package is not so great, we have had missing bolts and screws about 30% of the time. Also, the color of the bolts and nuts do not match, some are gray and some are painted black, and the paint on the nuts and bolts comes off when a wrench or socket if used.

Product had some blemishes in chrome and paper instructions were little confusing but link of instructions were spot on. So as expensive as it was, I expected it be perfect.

We ordered our door completely assembled and the soft close and door handles were not installed on it. The door handles were tarnished haven't put up door due to door handle issue. Left message about issue and have not received a return call yet

Found hardware to be nice looking, but installation instructions for soft open and soft close was very vague and all the hardware has no adjustment. Screws sent out were bugle head but the the hardware was not countersunk for bugle head screws; so all the screws sat up above metal: not very attractive. In the end we drilled and and worked on the hardware until it had a quality finished look, but for the money payed I think more could be done by the manufacturer.

Great service, just disappointed with delivery time and quality of doors.

The doors look nice and are very heavy. The screw heads are stars shaped and no drill drivers was included, so a trip to the hardware store. No extra of the long screws were included and two were stripped put and had to be inserted with vise grips as well as I could. One long screw in a pre drilled hole was crooked and split the wood at the top of the door, I left a message with the company and am still waiting to hear back from them. Two of the angle boards had to be cut to fit, I'm guessing that is because i was not diligent about keeping the doors square but the instruction should emphasize that.