AscribeiReviews of ascribei.com

Worst experience ever. Delivery took about 5-6 weeks, and I recieved the wrong bag (should have been with a vacuum system). I wrote to customer service and asked for a return label and they offered me a 6 USD refund if I kept the wrong bag. Since this I have written 3 times asking for a return label and either a full refund or the correct item. They completely ignore me! My best advise: Do NOT shop here! See Patrick Browns review as well - completely same experience... And by the way dear Michael, Senior Director of Customer Support. It doesn't help that you write inhere, when you and your support team still won't answer mails and try to solve the problem.

Veri e propri delinquenti. Ho acquistato uno zaino con possibilita' di aspirare l' aria. Me ne arrivato uno senza ho protestato più volte chiedendo il rimborso o che mi spedissero quello ordinato. Ma niente.

Scammers!! AVOID AVOID!! Ordered vacuum enabled backpack and paid VIP P&P. After 2 months a completely different backpack arrived, worth a fraction of the 80+USD I paid. Customer services denied id been sent the wrong one and offered 6 & 8 USD respectively. Complete insult. You only have to read the reviews on TP to see that everyone who tried to purchase this item has been ripped off. If they can behave like this for one item why trust them with anything else. Reported to PayPal who ended up being as useful as a chocolate fireguard! Total scammers. Avoid avoid!!

Review 19/08/2024 After 3 weeks of waiting, I did not receive what I have purchased. The backpack I ordered was supposed to have wheels and a handle to make it a hand luggage when needed, and most important, the main reason I purchased it, it was supposed to have an air suction device which is missing. The backpack model I received in fact, does not seem to have the air suctioning pocket seen on the advert on Instagram and on Ascribei website page when I purchased it. I repeatedly tried to flag the inconvenience to their support email address, to no avail. I got completely ignored for the last 20 days. The absurdity is that their tracking system claims that my backpack hasn't even been delivered. I am going to report everything to the authorities hoping that no other faithful customer will end up trusting this utter scam business. Review 1/10/2024 Responding to Michael - Senior Director of Customer Support, on the 19/09/2024, who replied to my previous review (19/08/2024), I sent an email to the address provided, which is the same from which I have been systematically ignored. Please find below the body of my unanswered (surprise!) email: -------------------------------- Dear Michael (Senior Director of Customer Support), As per your request in replying to my TrustPilot negative review, here's my Order Number: 782S228145. You will find several other emails with this order number as their Object, all duly ignored. I have no trust this email will sort anything out, but will be happy to post its content on TrustPilot as a further confirmation of your wild business conduct. Best regards, Simone -------------------------

I have ordered an Airback Matt Black based on the video demonstrating the vacuum system. I placed my order on 11th of July. The parcel arrived today morning (09.09.2024). I wish the long shipping time was the only problem. It’s a regular backpack without the vacuum system. I’m going to report it to Paypal even I don’t think that I can get my money back.

Following a facebook advertment I ordered a backpack with many features including a vacuum compartment. I paid through Paypal, waited a long time for shipping and received a simple backpack with few features and no vacuum compartment. Paypal referred me to the company. The company suggested I pay to ship the item to their Chinese warehouse at my own expence to get a refund. The company said that I received the item I ordered but offered 14USD compensation. Nothing short of a scam! Look at all the reviews complaining about the same thing. Pity I didn't read them first!! Updated 20/09/2024: Ascribei responded to my review suggesting I contact support. I sent the message below and copy their response. "To tell the story again; I watched an advertisment video on facebook which showed the many functions of an Airback Backpack. Impressed and noting the substantial discount offered by Ascribei I clicked the option to shop now and ordered a grey version. What arrived was a standard grey backback. Ascribei support tells me that is what I ordered but it is not what I intended to order. I do not usually make mistakes when selecting and ordering items to purchase online. I was lead to believe that what I was ordering and paying for was the backpack I had just seen illustrated in the video. Nothing I read suggested otherwise. I received no formal receipt and the advertisment dissappeared from facebook so I am unable to provide any more evidence. I see from looking at the large number of one star reviews on trust pilot (27%) that most of those are written by people with the same story as mine; they ordered a Airback backpack as shown in the video and then received a different and inferior itrem. If you really want to put this matter right then I would be most grateful if you would send me the item your advertisment persuaded me to buy which is an Airback backpack. If this is a mistake, put it right at your own expense (you would be welcome to reclaim the 14USD part refund). If it is not a mistake then it is a scam. Thank you Their response: "We deeply regret the dissatisfaction you have experienced. We apologize for the inconvenience and have tried our best to resolve this matter. Your feedback will certainly be reported to our manufacturers for future improvement. Yours sincerely, Customer Service Team"

They are a fraud!! They didn’t send me what i ordered (advertised vacuum backpack, instead they sent an Ordinary backpack) They sell through Facebook and their own site. Buyers beware

Think ten times if you can trust this shop before you buy anything! I bought an Airback Matt Black bag, and was sent a wrong bag that looks alike/ duplicate. The seller also provided 2 different tracking numbers, one from USA, the other from China. And the real parcel came from China. It took 1 month plus for the shipping of the parcel to arrive. Once I raised the issue to Ascribei, it offered me USD 30 to accept the bag. The bag was bought via paypal. And paypal claims no responsibility for return of the item. Update 4/10/24 As you can see Michael from Ascribei replied to all 1 star review. I did email him about my problem, but after weeks, there is no reply from him. Therefore, it's just a trick of Ascribei to show that it cares about customers, but IN REALITY, it's ALL BULLSH*T. What a shame.