ASE ProtectionReviews of aseprotection.com

This place is horrible. I payed upfront for both my cars. It has been four months now still waiting on a reimbursement check. After they mailed the first check to a totally different state. Even though they have my current address. Then there’s an investigation. For what you guys mailed it to the wrong address. Then no check the second and now third time. You can’t speak to a manager or supervisor only customer service. I’ve emailed and left plenty of messages. I haven’t gotten any response. I wish I would have read these reviews before I gave these people my money.

Don't get scammed. They are the worst. I paid $1,250 up front for a 5 year plan. They promise hassle free claims process, thats BS they have no intentions on covering any major expense ASE Protection is a deceitful and fraudulent business. their rude and bullying tactics are outrageous. I took my car in to the repair shop 4/12/23 cuz the air conditioning stop working. The mechanic said it needed a to be replaced and found 2 other problems, and submitted the claim totaling $4,100. For months my car at the mechanics shop waiting for ASE protection to approve it. Months go by they deny the claim with no reason and told me they give $500 once I paid the repairs in full and sent them a copy of the paid invoice. So, I was stuck with no recourse did exactly that. Now it's 9/14/23. Still can't get anyone to on the phone or to call me back. Still trying as of 11/7/23.

The max hourly rate they pay is $125 per hour. Good Luck finding a Factory Dealer that charges that Rate. The Parts CANNOT be OEM. They will only replace it with the lowest priced aftermarket parts. They do not cover the sales tax on repairs. They count the first hour of repair work as diagnostic and they do not cover diagnostics. And if you make it through all of those hurdles they only issue payments on the last Friday of each month. That means you will be waiting a long time to get reimbursed. If you try to get someone on the phone to help it is impossible to get a supervisor. If you want to purchase a new policy they pick up on the first ring. This company needs to be investigated and shut down. I am making it a personal mission to gather enough people to seek a class action law suit against ASE. They deserve one.

Scam!!!! Don’t waste your money. 30 day moneyback guarantee is a lie!!! Yeah After getting cold feet I tried canceling my extended car warranty with ASE protection on day two. I made three phone calls speaking to three agents letting them know I wanted to cancel each time. I could hear them typing away on their keyboard, but I never received the email to cancel. The next day I called the agent again and again, she said, look for an email to cancel, which I never received. I finally called the agent that I purchased the warranty through and after speaking with him, I did receive the email to cancel. However, he did not give me the full directions, which are, not only to fill out the paper to cancel online, but to send in a notarized letter of cancellation and request for a refund. Once I found out this was necessary I did that. Somehow they did not receive that first notarized letter, but finally received my second notarized letter since I had it certified. However, although they received my certified letter, they did not upload it into the system for about three weeks. When I spoke to an agent again concerning my refund, she said that the documentation was uploaded and I should receive the refund within 60 business days of that time. We are now 20 days past that time, and I still have yet to receive a refund. Calling the company does not help because you will only speak to the answering phone agent. There are no managers, supervisors, or any higher-ups that you can ever speak to or contact. I believe at this time I may have to contact small claims court or a lawyer to get my refund back so please do not give your money to this company. It is a complete scam! 6 months later and no refund!

RIP OFF!! Spent $1200 and the first time I needed help they asked to see my car history. Why didn't they ask when I sign the contract. Besides that my engine light was not related to any previous issues. Even the car dealer said that. NOW I'm struggling to get my refund since I know they are not covering anything from now on. They asked me for a bunch of paperwork, pictures, affidavit and not only that, now I have to wait for a 14 days Covid whatever rule plus 60 days for revision. DONT FALL FOR THIS COMPANY. that's my advise!!! NOW they said they havent received the certified mail. Just like this other review. And asking to resend

This company is a scam. Avoid at all costs.

After canceling the policy and sending the cancelation paperwork not once but twice, they don't pick up the phone. I have sent it a third letter and this time I sent it Certified with a signature. That way I know they have received it, The next step is to file a civil suit. I am almost positive they will close down and re-brand to a different name.

AFTER CONTACTING THE DISTRICT ATTORNEY AND BETTER BUSINESS BUREAU, THEY DO NOT ANSWER PHONE CALLS ANYMORE. I AM TRYING TO GET MY CAR REPAIRS MONEY BACK. THIS PLACE IS A SCAM ARTIST..THE EMPLOYEE NAME IS FRANK AND RHIANNA