Atmos EnergyReviews of atmosenergy.com

This ATMOS COMPANY is a biggest rip off of all the utility companies in the state of TX. They are literally ripping off the customer, with some billing cycles are 30 days, and some 26 days. What a lame excuse, when called the meters were automatically read this month, what a false and a lame excuse. They charge a standard amount every month whether gas is used or not, but with no consistency in the billing cycle, they are price gouching and over charging the customer. Hate to work with these companies but unfortunately the customer does not have a choice to switch to other gas companies… I would NOT EVEN CLICK ON THE 1 STAR, BUT IT WILL NOT LET ME SUBMIT. HORRIBLE MONEY HUNGRY COMPANY.

Horrible experience like please get better technicians.... Extremely rude, banging on my door coming in like he's mad I just surly hope I never need their help again. Didn't have a choice because if not.... Definitely wouldn't go with them.

I am extremely disappointed with Atmos Energy’s service. I am a customer in Frisco, Texas, enrolled in automatic payments, and my account was in good standing. Despite this, Atmos Energy shut off my gas service without any warning, notice, phone call, email, or explanation. I returned home after business hours to discover I had no hot water and could not use my gas stove. This created a significant inconvenience and left me without essential household services through the evening. When I called the next morning, the initial response was to place the blame on me and my account. After spending approximately 30 minutes on hold while the issue was escalated to management, Atmos Energy ultimately confirmed that the shutoff was due to a company error—not anything I had done. What makes this even more frustrating is that this was not my first experience dealing with service issues. In the past, I contacted Atmos Energy four separate times regarding a possible gas leak. During the fourth visit, Atmos finally identified and corrected the leak. Given that history, I would expect greater care and accuracy when handling my account and service. After admitting the shutoff was caused by their mistake, Atmos Energy refused to provide any compensation, bill credit, or adjustment for the inconvenience they caused. There was no accountability and no effort to make things right for a paying customer. Mistakes happen, but shutting off a customer’s gas service without notice, incorrectly blaming the customer, and then refusing to offer any remedy after admitting fault is unacceptable. I hope Atmos Energy improves its internal processes, communication, and customer service so that other customers do not have to experience the same frustration.

I am an extremely upset Atmos Energy customer. I called earlier about a major and unexplained increase in my gas bill, which has doubled in less than a month. Instead of helping me or performing the usage analysis I requested, the representative incorrectly labeled my call as an “emergency” even though I never reported smelling gas or having any signs of a leak. Because of her mistake, a technician came to my home without my request, turned my gas off, and left a yellow tag in my mailbox. I came home after a long workday to find out I now had no hot water and needed to “schedule a relight.” I then had to call Atmos again and was told a technician might come out tonight depending on their workload. I am now sitting in my home at night with no hot water, waiting for someone to fix a problem that Atmos created. My time was wasted, the technician’s time was wasted, and my service was disrupted, all because my billing call was mishandled and incorrectly escalated. This situation was caused entirely by Atmos Energy error, and I am now dealing with the consequences. This is unacceptable, and I expect Atmos Energy to address this pronto.

Truly the worst! And a total scam!

Atmos fees are absolutely ridiculous!!

Training is contradicting between mentors and trainers. Also the side saddling is also contradicting because they teach you one thing and the instructor and supervisor tell you different between actual knowledge and teaching. They want you to go by knowledge but they teach you differently and hold it against you. They say they have the Atmos spirit but in reality they do not. It is all about the dashboard, per numbers and adherence. They want you to take care of the customer but they hold it against you when you take care of the customer beyond the scheduled lunch hour or break hour.

Tyranny at its most high !!! Question ?? How many natural gas providers are there in the state of TX. Oh, that’s right, just “1”. (One).. The constant rate increase which continues unchecked and customer service is bottom of the barrel…They Are Bullies, Thieves Gone Wild… So, has the quality of the gas improved, or even the horrific customer service. ??? Absolutely Not..