atomicnetworks.coReviews of atomicnetworks.co

I could not find the server in the server browser, the support team was quick to respond but the server trial was already over by then.

My account is blocked Reason: no reason

Well I couldent join my server from GMOD or from the GMOD play button so

slow response

This is the worst company i have dealt with in years. The following is a conversation i had with customer support: Sagnik S. Operator 2024-06-10 (17:39) Did you confirm that you're fine with the IP swap? I had asked you in my first reply, yet you chose to waste both of our time. Sagnik S. JD Owner 2024-06-10 (17:38) Are the servers that i paid for operating normally yet? Or are you still failing to do your job and wasting my time? Sagnik S. Operator 2024-06-10 (17:15) You started with the snarky emails. It is not my responsibility to update you on your own network. How so? I had simply asked if you wanted an IP swap, instead you decide to not be cooperative unlike pretty much every other customer who has contacted us first. Sagnik S. JD Owner 2024-06-10 (17:13) You started with the snarky emails. It is not my responsibility to update you on your own network. This is the most interesting customer service i have received in a long time. Are you still wanting reviews on trustpilot? Sagnik S. Operator 2024-06-10 (17:12) I didnt want the hassle of having an asinine conversation I appreciate your reasonable assumptions, we would've offered an IP swap right away, but it looks like perhaps you don't want things to be resolved. Sagnik S. Sagnik S. Operator 2024-06-10 (17:09) It's interesting you had the time to come up with a snarky reply, yet you didn't bother to take a minute to contact us in the first place. Sagnik S. JD Owner 2024-06-10 (17:06) No it's ok, just keep everything broken and don't inform your customers about the outage. All three of my servers were affected by this IP subnet problem. I didn't contact you because I didnt want the hassle of having an asinine conversation via support tickets about whether I wanted services that I paid for to work or not. Sagnik S. Operator 2024-06-10 (15:29) Hi, Unfortunately due to a problem with the IP subnet, there are problems with reachability. We noticed you put in a cancellation request but you didn't contact us. If you would prefer, we can swap your IP allocation and your server would be back online. Sagnik S.

I unfortunately started a server during a large storm in the server’s area. I don’t blame the host for the outage, but I couldn’t get my server to work. I tried going through Discord and put in tickets, but it took over twenty-four hours to get a response to my questions whether the issue was my fault or whether the server outage was resolved. The server did post in Discord that it had been resolved, but the lack of communication on how to find information was sorely lacking. I did give them an extra star for a prompt refund (from which they took 75 cents, but I’m not going to quibble over that.)

Wasn't very helpful in getting a refund for an auto payment that I was told was canceled by a member of staff after making a request for cancelation and transfer of billing to another business partner. Was way to hard to find the page for the actual cancelation in the first place and wasn't assisted in even attempting to be given a refund for the amount when the server host was completely inactive and I was being charged without knowing for months.

Owner is very fickle and unstable, service is spotty with hour long outages at a time. Unprofessional behavior across the network.