Terrence A.
Posted
Great product poor support
Great product, but support is AWOL. Logged query and it gets marked as solved with no response, after I reopened it nothing heard. Living up to their name
Response from AWOL· Oct 16, 2026
Thank you for taking the time to share your feedback. We’re pleased to hear that you think highly of our product. At the same time, we sincerely apologise that how your support request was handled, which was mistakenly marked as resolved during our internal ticket handling. We fully understand your disappointment. Our team followed up with a reply afterwards and will improve our ticket process to avoid similar mistakes. We’re sorry that this experience did not reflect the level of support we aim to provide, and we appreciate you bringing it to our attention. Feel free to contact us if you still need help with your product, we will be here to help.