I accidentally ordered two Dopplers. The company contacted me to fix the error and refunded me promptly. They were very nice and helpful.
JR
Jan R.
Posted
This product is amazing
It was great to hear the heart beat of my baby. It’s soothing and calms me down.
VO
Vonnie
Posted
Amazing
Shipping was quick! Product is amazing! Not cheaply made and has GREAT sound! This is our first baby and we were super excited to be able to check on the baby's heartbeat! Such an amazing moment!
AB
Alicia B.
Posted
Fast shipping, quality product
Product was delivered on estimated time frame and arrived undamaged
AW
Angel W.
Posted
Happy with my purchase
This was my second doppler purchase with baby doppler. I loved the first one and knew it was the brand I wanted to use when looking to purchase another one several years later. It’s easy to use. It makes bonding with baby a better experience. I did pay extra for 2 day shipping, which was several days late but I believe that was no fault of baby doppler, and only the shipping company’s delay. I would still recommend baby doppler and they get 5/5 stars from me.
AD
Aislinn D.
Posted
Best item!
I love being able to hear my baby girl! It’s time my husband and I get to just take time to bond, we love it!
KD
Kimberly D.
Posted
I never received my order after it was…
I never received my order after it was placed. I reached out asking if they could tell me what is going on because my tracking number has said label creased and has not moved from there since July 10th. The lady I spoke with on the chat had said she would submit a replacement order for me free of charge but I have never received an email with that information confirming the new order. I log in today and now no one is answering my chat and it just says I’m queued in position 1 and it’s been over 30 minutes. I’ve called several times on the 1800 # and have left voicemails and have not got a call back at all. This has been the most unprofessional site and I strongly believe that I may of feel for a scam and will be disputing this.
Response from BabyDoppler· Jul 18, 2023
Dear Kimberly,
Thank you for bringing this to our attention, and we apologize for the inconvenience you have experienced. We understand that you have not received your order, and we want to assure you that we are actively working to resolve this issue.
Our customer service team has reviewed your inquiry and has taken the necessary steps to address the situation. A replacement for your order has been processed due to the apparent loss during transit. Please note that it may take some time for the replacement to be prepared and shipped to you.
We apologize for any delay or miscommunication in our response to your inquiry. Our team is committed to providing excellent customer service, and we appreciate your patience and understanding during this process.
If you have any further concerns or questions, please feel free to reach out to our customer service team via email, chat, or phone. We will be more than happy to assist you and provide you with any updates regarding your replacement order.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Team Baby Doppler
