Bare NecessitiesReviews of barenecessities.com

Add me to the long and growing list of people who have had their money stolen by this company. My returns (an aside: I had no choice but to return the items that didn't fit because they no longer allow exchanges, which is a baffling and hostile policy) were confirmed received by BN a month ago; returns confirmation email clearly states my refund will be issued within 10 business days. I messaged after 3 weeks and was told by customer service rep "Jada" it hadn't been long enough (it had - we were at 12 business days out at that point), and that I should wait until January 6. No surprise: it's January 6 and I still have no refund. Service rep "Jada" told me outright in their last email that I'd have better luck contacting my credit card company to file a dispute, so that's what I'm doing. I've shopped BN exclusively for well over a decade, but never again. Heed all these negative reviews saying the same thing! Avoid this company at all costs; they're straight-up thieves now.

Note: Despite the companies response below, I still have NOT received my refund I will update my comment once I have received my deserved refund, that is again, over 3 months late. Do not trust this company. I place an order for just under $300 worth of items in September. The items did not fit, so I returned the items within the 30-day window and confirmed that their warehouse had indeed received the items. As of today, January 6th, 2025, I am still battling to get my refund money returned to me. Buyer beware!

Kimberly was not only very professional and understanding at my frustration over delay in refunds, she assured me Bare Necessities has a future customer service plan making doing business with company a better experience. Thank you Kimberly for taking time to make customers feel appreciated and at ease with all going on in the world today. I WILL continue doing business with Bare Necessities thanks to you! :)

I initially reached out for help and was told that exceptions couldn’t be made. However, I was later contacted by an associate named Brandi via email, and she went above and beyond to resolve the issue by providing me with a gift card. Thank you so much, Brandi! We truly need more people like her.

Beware all products are listed in UK sizes, not US, no matter from which country you access the site. I was sent the wrong sizes because of this issue and now they won't exchange or refund because they were sale items. Absolute worst.

I will never buy from this company again. They may have some good products and operators, but their policies and customer service are terrible. They sent me the wrong items and won't even let me exchange them so I can get the correct size! I reached out to customer service before the 30-day window closed to tell them they sent the wrong things but they didn't respond. When I contacted them again, they said the 30-window had closed (it is literally not even 2 days over, and includes the holidays). I only want to get the right items, but they won't allow an EXCHANGE when they were the ones who sent me the wrong size?? I contacted them before the window closed but they never wrote me back but now claim that they did, and that I did not confirm that I had the wrong item. I had already told them this in my original request for an exchange, why would they need confirmation again? What kind of business wants to stick it to you by forcing you to keep items that don't fit, not fulfilling your order, and then lying about contacting you and refusing to fill your order? One that doesn't deserve my business or yours.

placed an order and after 3 weeks I never received it. I called them and they said it got lost and they don't know where it is and they are sold out of the lingerie I had ordered. Will never shop here again and that was my first time ordering from them and my last.

I have ordered from this company many times in the past, but I ordered in September and my return was received September 30. I am unable to receive my refund!!! I have been in contact with them at least 10 times! I sent the last 2 emails to someone up the line named Ajit and got no response at all! DO NOT ORDER FROM THEM!!!! Update: I did eventually receive a check for my refund. Thank goodness!