Been waiting almost a month for a holster no communication after several attempts today is the 30th still waiting says in transit? No one cares i guess I will buy elsewhere next time!! Terrible customer service i guess they feel they don't need customers ?
CU
customer
Posted
Safety strap misalignment …
Ordered a left-handed cross draw for an SDx. The retainer strap doesn't align to hold the pistol in place. Even if you put the strap in the wrong place, the head of the snap is sewn so close to the holster that it's almost impossible to snap it. It would be a comfortable one to wear if not for this lack of attention to detail.
TG
Thomas G.
Posted
I ordered a RIGHT cross draw and they…
I ordered a RIGHT cross draw and they sent LEFT I was careful in ordering in there awful system. Barsony says I ordered LEFT which is CRAP Dont buy anything from these guys!!!!
CN
Colin N.
Posted
Advertised 24-Hour Shipping, Weeks of Silence, PayPal Had to Step In
I rarely leave negative reviews, but this experience has been one of the most disappointing online purchases I've had.
I placed my order on June 23 after reading Barsony's website, which stated that orders typically ship within 24 hours. My order was not marked as shipped until June 29, nearly a week later.
Unfortunately, the problems didn't stop there.
The USPS tracking number they provided has remained in "Shipment Received, Package Acceptance Pending" status without showing that the package was ever accepted into the USPS mail stream. As of the date of this review, there has been no meaningful tracking movement.
Throughout this process I:
Sent an email requesting a status update.
Submitted a message through the company's Contact Us form.
Attempted to call the listed phone number, only to find the voicemail box was full and unable to accept messages.
Not one of my communications has received a response.
I understand that delays happen. Inventory issues happen. Small businesses get backed up. What I cannot understand is advertising a shipping policy that isn't being met while completely ignoring customers who are simply asking for an update.
After exhausting every reasonable attempt to resolve the issue directly, I had no choice but to open a PayPal Buyer Protection case.
I've purchased holsters from several other EDC manufacturers over the years, including Craft Holsters, and have never experienced this level of poor communication.
I sincerely hope my holster eventually arrives because the product itself appears well made. However, customer service is part of the buying experience, and in this case it has been nonexistent.
I hope Barsony improves its communication and updates its advertised shipping expectations so future customers don't experience the same frustration.
ET
Eric T L.
Posted
bad quality
I ordered a left hand under arm shoulder holster. I have a big gun a 357 with a 4 inch barrel old school that weights a ton. So I ordered and exact match well so I thought. The holster is for a 6 inch barrel not a 4 so the revolver does not fit in the holster good has a lot of play. The shoulder straps are thin leather and not ever wide and that causes some pain because like I said I carry a hand canon. The adjusting straps are a joke. The quality is not good, I thought I was getting and old school leather holster and instead got a mostly nylon rig. I had it for a month and have played with the adjustments and well its just not a good holster. Its overpriced junk.
JR
James R.
Posted
Not worth It
It was basically $130 for some bullshit. It's got so much damn cheap quality nylon, yet still can't adjust to a proper fit. The leather holster itself is very "eh" quality, and it irks me all to hell and back that they dont have more holster options at this price point, I have to have an inch overhang in a holster my gun barely fits in to because 4" and 5" barrels have to share for some reason? And the factory adjustable rear sight is what seems to catch to keep it going in further, really hope that doesn't screw up my sight adjustment. Very disappointed, technically works but I am actively trying to replace it, would not recommend, will not be buying again. Should've been a red flag there are only like 7 reviews on the the website for a 15+year old company and they're all 5 stars from 5+ years ago. Don't make the same mistake i did.
KG
Kelly G.
Posted
Sholder Holster is a peice of crap
Sholder Holster is a peice of crap
LC
L C.
Posted
Product sent to wrong address and company said oh well
Ordered product it was sent to different address, when I contacted company about it, they said that it was delivered and oh well, even though they entered the wrong address to ship it to. It took more than a week before they responded with that. Horrible and the only reason they get 1 star is because you have to put something.