Average
275 reviews
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Barton Watch Bands (bartonwatchbands.com) has 275 customer reviews on Consumer Courier, with an average rating of 3.5 out of 5.
275 approved reviews, newest moderated first
Aaron
Posted
Six stars!!! Customer service was great! Watch bands are still in transit.
Response from Barton Watch Bands· Mar 29, 2024
Thank you for the positive review! Our customer service team is always here when you need us. Your new bands will be delivered soon! Thank you for supporting Barton Watch Bands.
Jaws
Posted
I made a mistake on my original band order and was pleasantly surprised by the fantastic customer service. Barton sent out a replacement band for me before requiring me to send back the old band. They also provided a prepaid label to make the return an easy process. Great service and great products!
Response from Barton Watch Bands· Mar 29, 2024
Thank you for taking the time to leave us some honest feedback. We understand that the wrong item will be mistakenly ordered from time to time. We take great pride in making our exchange process as easy as possible for all of our customers. We are happy to hear that you found the exchange process to be very simple. We truly appreciate your support and hope to see you again soon!
Trent
Posted
Josh provided a level of service above my expectations and I look forward to receiving my new watch band. My message to customers reading these reviews. Give Barton a go. It's easy to get "annoyed" when things don't go your way, however, be a patient and courteous customer, understand time zones vary and you won't always receive an immediate response to your message. Lastly, remember that shipping times are outside Barton's control. Their products are reasonably priced and they have a good range. Finding a variety of watch bands at retail is now close to impossible. The last thing I want is for watch bands to become even less accessible online. Carry on!
Response from Barton Watch Bands· Mar 15, 2024
Wow! We truly appreciate your testimonial and kind words. We were happy to assist you. We have been in business for almost ten years and take great pride in our products and customer service. Thank you for supporting Barton Watch Bands!
Travis
Posted
Classic - ive sent 3 emails to Barton customer service over the last month while waiting for my product (expect a 4+ week wait in australia) and the only response i got back was an email asking me to rate them. Paid delivery is terrible, expect month long delay, customer service ignored all communication. Its a shame as the product is actually pretty good, but the service is worse than a fart in a packed elevator
Response from Barton Watch Bands· Feb 9, 2024
Thank you for your interest in Barton Watch Bands. We are sorry to hear that our carrier took so long in delivering your order. International orders should be delivered within 2-3 weeks. For reference, we have noticed recently that alot of our reply emails to customers are being sent to spam folders. This issue has now been corrected. We pride ourselves in responding to our customers in a timely manner. That said, we are happy to hear you have enjoyed the product you have received. Thank you for supporting Barton Watch Bands. We promise to do better the next time around.
Peter S.
Posted
Im kicking myself for not reading the reviews first. What an idiot I am. Ordered nylon army green fabric 24mm watch strap canqr-army-24-lng for Casio protrek. Strap was £ 20 delivery £ 10 which I failed to spot. The strap took £ 25 days to arrive. It was well packaged but if very poor quality compared to the original strap. No self respecting army guy would put this on his watch. I expect it to last 5 minutes. We are now in June 2024 less than 6 months after purchase and as expected the strap now has started to wear away on the edges. I give it another month before it fails completely
Response from Barton Watch Bands· Feb 9, 2024
Thank you for taking the time to leave us an honest review. We are sorry to hear that our carrier took so long to deliver your order. That said, international orders can take 2-3 weeks to be delivered. Our army green canvas strap is very popular. We are confident you will enjoy wearing it. For reference, all of our straps come with a 100% customer satisfaction guarantee, within the first year of purchase. If needed, we can be reached at [email protected]. Thank you for considering Barton. Enjoy the new strap!
Alex K.
Posted
As per other reviews (which I wish I’d read first) there is zero customer care. This business just takes your money via a website and that’s it. They sent me the wrong size band and added a set of spring bars to my basket which I didn’t order and was charged for. I’ve emailed them multiple times (ironically to the email address they ask other reviewers below to email to resolve) and no one has replied. I’ve been ripped off. Avoid is my advice as if any problems you are stuck. Awful.
Response from Barton Watch Bands· Jan 12, 2024
Thank you for taking the time to reach out. We are sorry to hear that you have not had the best experience. We take great pride in fulfilling orders correctly. If you received the wrong size band, we do apologize and would like to make this right. We have been in business for nearly ten years and the last thing we want is for a customer like yourself to feel scammed. The holiday season is a very busy time for us. We apologize if we were not able to respond to your message in a timely manner. If your issue has not been resolved, please reach out again via email ([email protected]). We are here to help! Thank you for considering Barton Watch Bands.
Ray P.
Posted
I have 6 Barton watch straps and love them all. Leather, leather alligator, hybrid silicone/textile and silicone. Each time I change out a band on my watch it looks like I have a new watch. Barton replaced a band due to an issue and they immediately sent me a new band in exchange. EXECELLENT customer service. Super fast customer service. I use the "chat" to correspond to the agent and they are the best customer service team I have worked with so far. Barton offers a variety of great watch bands. They stand behind their product.
Response from Barton Watch Bands· Jan 12, 2024
Thank you for your honest review. We are happy to hear you have enjoyed wearing a variety of our straps! Our chat option via our website is a great way to communicate with us. I am happy we resolved your issue in a timely manner. We have been in business for almost ten years. We stand behind every strap that we manufacture. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Fxor
Posted
Product itself seemed reasonably OK apart from a defect in the stitching. The post-sale customer support is non-existent: I've sent two emails about the defect and received no reply after a month. Won't be going back to them again.
Response from Barton Watch Bands· Jan 12, 2024
Thank you for your honest review. We try to respond to all customers in a timely manner. We have noticed recently that alot of our replies are going to our customers spam folders. We are working on resolving this issue. All of our products come with a 100% customer satisfaction guarantee within the first year of purchase. We are happy to help with a replacement strap during this time period. We can always be reached at [email protected]. Thank you for considering Barton Watch Bands.
